Remote Potential

Great opportunity with a small but growing Software company in the Madison area. You will be a first responder to our client requests, ensuring any software support or troubleshooting issues are addressed in a timely manner, coordinate configuration deployments, assign JIRA tickets, manage updates and projects, and look for ways to continuously improve your assigned customers’ processes. Someone with prior technical support or software support in the Healthcare space would be a great fit for this position!

What You'll Do:

• Represent by acting as a central point of contact for assigned customer(s)
• Build trusting relationships to ensure customer satisfaction
• Maintain a detailed knowledge of the customer’s business processes and systems
• Coordinate configuration and/or code deployments as necessary
• Track, triage and resolve reported defects and support client configuration questions
• Facilitate weekly client meetings, work through priority issues, and plan future initiatives
• Assist with the prioritization of initiatives by providing recommendations, documenting risks, and outlining mitigation strategies
• Review changes and enhancements with clients
• Coordinate the work of both support and development resources when required

Experience we need from you:

• 2 years of Healthcare or Healthcare Software customer support (B2B) preferred
• Basic IT Healthcare applications, deployments, configs and/or ticketing systems (JIRA, Rally, etc)
• Some experience with MS Office, PC support, Teams, etc
• Ability to communicate complex problems in an easily understood manner
• Ability to effectively communicate client needs to our internal staff
• Attention to detail and excellent analytical skills
• Excellent presentation, communication, and customer service skills
• Well, organized with the ability to prioritize and handle multiple assignments
• Organized with the ability to prioritize and handle multiple client issues and tickets