Job Description AutoStore is a leading software and robotics company providing automation technology to warehouse & distribution facilities. Our solution is the most space-saving system on the market and can provide a fourfold increase in storage capacity. With over 44,000 robots in over 1,000 systems across 45 countries, AutoStore is the most deployed provider of grid-based, high-density goods-to-person systems globally. For more information, see autostoresystem.com. Our headquarters is in Nedre Vats Norway with offices in Haugesund (Norway), Oslo (Norway), the US, UK, Germany, France, Spain, Italy, Austria, South Korea, Japan and Singapore. Bots, Bins and Brilliant People – bring on the future of warehousing! We are changing the way goods and services are stored across the globe and are pushing borders to increase efficiency, safety, and develop new products for our customers. We are experiencing rapid and strong growth, and are currently looking for a Technical Account Manager (TAM) who will play a leading role in the AutoStore Service and Support Team. As a Technical Account Manager (TAM), you will be part of the Technical Account Manager team responsible for ensuring the successful implementation, adoption, and ongoing satisfaction of our Customers through AutoStore’s Partner Network. This role requires a seasoned professional with a highly technical background, and a focus on building and maintaining strong Partner relationships. We are Lean, Bold and Transparent - Join the robotic revolution with us! RESPONSIBILITIES: Ensure your TAM cases are responded to and resolved within targets set Ensure your partner KPI’s are achieved Attend periodic Partner Service Review Meetings with management Create knowledge articles Run monthly TAM meetings with your partners Actively monitor on-site performance and inform partners about appropriate actions Travel on-site to assist partners with high-level technical issues Establish and maintain a trusted relationship with key stakeholders internally and externally Work closely with Sales Teams, R&D and other departments to ensure Service and Support readiness and provide feedback from the department Engage in training delivery in line with The AutoStore Academy Proactively, review Partners, Issues and Maintenance to ensure a high standard of product utilization and low level of incidents Follow HSE standards at all times and keep up to date with revisions SKILLS: Experience or understanding of mechanical/electrical on-site installation and specification Customer and Partner Centric Approach Analytical approach and attention to detail Understanding of core AutoStore Technology and Products Continuous improvement mindset Results driven Excellent communication skills both verbal and written Ability to work under pressure and to deadlines Proactive and Preventative approach Able to travel to AutoStore or Partner/Customer locations as necessary QUALIFICATIONS: Able to demonstrate best practice thinking and expertise ITILv4 or familiarity with similar process methodologies Ideally College or University Educated in a relevant field Knowledge of Analytical Tools for KPI Tracking Knowledge of Case Tracking Tools WE OFFER: A creative, safe, and solid workplace in a business experiencing tremendous growth – Norway's first unicorn company listed on the Oslo Stock Exchange A company culture where we recognize and applaud everyone's contributions in making decisions Competitive compensation and benefits At AutoStore, we highly value flexibility, and thus, we provide a 60/40 remote working policy for all roles that can be performed remotely worldwide. This means that even if you are not located near an AutoStore office, you can still work fully remotely. Show your interest in the position by registering your CV and application. Please make sure your certificates and diplomas are attached to the application. All inquiries are treated confidentially. We believe that following a defined and structured recruitment process will ensure that we have a fair and equal process for all candidates. We focus on finding the right talent and have designed our process to reduce biases and have a good candidate experience. For that reason, we are not accepting open applications, but encourage you to set up a job alert on our recruitment page to be notified when the next opportunity arises within your field of interest. Soon we will have our new Pathfinder test ready - here you will be able to take a short questionnaire and read about where in our organization your skillset and personality can be a fit🤩 AutoStore, founded 1996, is a warehouse robot technology company that invented and continues to pioneer cube storage automation, the densest order-fulfillment solution in existence. Our focus is to marry software and hardware with human abilities to create the future of warehousing. We are a value driven organization, with our people being our most important asset. Lean, Bold, and Transparent manifest itself in everything we do, and are pushing borders to increase efficiency, safety and develop new products for our customers. AutoStore was born out of the great idea for storing goods like Rubik's Cube, instead of Dominos. We are now looking for talent that share our values and curiousity for new technology and development