Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction.

Responsibilities:

- Answer incoming calls and respond to customer inquiries in a professional and timely manner

- Provide accurate information about policies, services, and payments

- Assist customers with payments ,conduct outbound and inbound calls to follow up with customers or provide updates on their requests

- Maintain customer records by accurately entering and updating relevant information in the database

- Collaborate with other team members to ensure a seamless customer experience

- Bilingual candidates may be required to communicate with Spanish-speaking customers

Qualifications:

- Previous experience in customer service or a related field is preferred

- Excellent phone etiquette and strong communication skills

- Ability to effectively communicate in English; bilingual candidates who can communicate in Spanish are highly desirable

- Proficient in data entry and navigating computer systems

- Strong problem-solving skills and the ability to analyze information to provide appropriate solutions

- Ability to work well under pressure and handle challenging customer situations with empathy and professionalism

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Expected hours: 40 per week

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Lumberton, NC 28358 (Required)

Work Location: In person