12 Jobs in Lubbock, TX
Prosperity Bank is Hiring a Customer service representative Near Lubbock, TX
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Customer Service Representative (Full Time) - Lubbock
Full TimeCSR - Call CenterLUBBOCK ANNEX, Lubbock, TX, USTodayRequisition ID : *How to apply : Please apply through Prosperity Bank's Career Center at s and to find more job opportunities with our company.
Please note by not applying through the Prosperity Bank Career Center website may cause a delay in the consideration of your application for this position.
Please also note these instructions on how to apply do not apply to current Prosperity Bank employees.*
Position Overview :
An enthusiastic individual who can provide excellent customer service for inbound calls regarding products, services and inquiries.
Guides customers how to use our products and services and provides technical troubleshooting. Builds sustainable relationships through positive and open communications.
Responsibilities :
- Provide thorough, friendly, and effective customer service to all customers in a timely and accurate manner.
- Resolve problems through active listening, empathy and clarifying the customer's needs; determining the cause of the problem, explaining the best solution, submitting correction or adjustment and following up to ensure resolution, when applicable.
- Maintain comprehensive working knowledge of all systems
- Update customer information during and after each call
- Notify immediate supervisors of all problems or unusual matters
- Follow communication procedures, guidelines and policies
Minimum Qualifications :
- High school diploma or GED
- 1 year minimum experience preferred of strong customer service skills and active listening in Call Center and / or Banking
- Advanced computer skills and proficiency using multiple screens
- Ability to effectively read, write, and verbally communicate with customers and co-workers
- Maintain a professional attitude and appearance
- Ability to multi-task, prioritize, and manage time effectively
- Detail oriented
Hours : Monday - Friday 10 : 30am-7 : 00pm Rotating Saturdays : 9 : 00am-5 : 00pm
Availability to work a flexible schedule which includes all hours of Call Center operation including Saturdays and holidays)
40 hours
Last updated : 2024-05-26
Job Summary
Full Time
Banking
$34k-43k (estimate)
05/27/2024
08/23/2024
prosperitybankusa.com
LUBBOCK, TX
3,000 - 7,500
1983
DAVID ZALMAN
$1B - $3B
Banking
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About Prosperity Bank
At Prosperity Bank, we believe in a community banking philosophy where personal relationships and great experiences go hand-in-hand. We provide convenient technology options that our customers expect all backed by the highest level of security. At every touch point, youll find knowledgeable associates ready to serve our customers with accuracy and a smile time and time again. Prosperity provides personal banking services and investments to consumers and small to medium sized businesses throughout Texas and Oklahoma. Founded in 1983, Prosperity ranks among the top 100 U.S. banks in assets.
The job skills required for Customer service representative include Customer Service, Call Center, Products and Services, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.
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