1 Job in Lubbock, TX
Lubbock-Cooper ISD is Hiring a SUPPORT SPECIALIST Near Lubbock, TX
Job Title: Support Specialist Terms: 226 days Non-Exempt
Reports to: Director of Technology Services Department: Technology
Pay Range: $45,000-$65,000Primary PurposeAssist with design and support of hardware, software, and cloud services to help deploy, manage, track, and audit
mobile devices, users, and application services. This individual manages, maintains support, troubleshoots and
optimizes the mobile cloud environment, its related mobile devices, and suggests adjustments and new system designs
for future needs. The Support Specialist ensures that all mobile devices, user accounts, and applications are in
compliance with Lubbock-Cooper ISD policies and procedures.
QualificationsEducation/Certification
- Bachelor’s degree in Management Information Systems or Computer Science preferred
- Clear and valid Texas driver’s license, insurable with insurance carrier, and a good driving record
- Willingness and ability to diagnose, research, test, and resolve technical or technology-related problems
- Proficiency to use basic database design concepts and programming procedures/techniques in the
- Knowledge of Apple School Manager, device antivirus software and MDM management services preferred
- Knowledge of Active Directory domain service, MDM software distribution, certificate services, exchange
- Strong problem-solving, analytical, and organizational skills with a solutions-oriented mindset
- Exceptional communication, telephone, and interpersonal skills
- Willingness and ability to work effectively and efficiently independently and with a team
- Ability and willingness to lift and carry up to 40 pounds, stoop, kneel, crouch, walk, twist, bend, climb, drive
Experience
- 3 years applicable experience in MDM technology or equivalent preferred
- Demonstrate understanding of MDM systems and mobile device life cycle preferred
- Demonstrate understanding of user account provisioning/deprovisioning in Active Directory and related services
- Responsible for tracking of device inventory in the MDM cloud environment and performing audits of the MDM
- Appropriately follow data privacy and policies of the district regarding student, staff, and device information
- Telephone, e-mail, remote, and on-site problem diagnosis and resolution.
- Administer and maintain the MDM installation and configuration systems, including but not limited to
- Prioritize and execute tasks in a time-sensitive environment.
- Process repairs and incident reports for Windows, Apple and other devices as needed
- Provide support for and work with other technicians that support the MDM, Apple School Manager (ASM), Active
- Enforce mobile device policies, patch management, content filtering, and procedures in the MDM environment.
- Provide support for loading commercial off-the-shelf and in-house development of mobile applications/scripts
- Collaborates in the development of training materials, workflows, and support documentation of mobile
- Support installations, deployments, and troubleshooting of new MDM releases and also evaluate new OS mobile
- Respond to requests from internal and authorized external end users in a timely manner.
- Ability and desire to conduct research and resolve tickets from the end user community for mobile device issues
- Work with a team of systems administrators to plan, design, develop, build and deploy new MDM solutions.
- Maintain accurate records of time and materials required to perform repairs and services.
- Assist with warranties, updates, and renewals by performing routine inventories, product registrations, and
- Maintain after hours work reports on an ongoing basis and submit monthly to the Supervisor or Director.
- Report to work on time daily and follow District attendance policies.
- Exhibit and promote positive, professional attitude, attire, and communication at all times.
- Use data to identify areas for improvement including training and maintenance support and report suggested
- Complete recommended or suggested training assigned by Supervisor or Director.
- Comply with policies established by federal and state law, State Board of Education rule, and local board policy.
- Work extended and irregular hours occasionally. May be required to be on-call 24 hours a day and respond to
- Occasionally drive District vehicles in performance of tasks assigned by the Supervisor or Director.
- Other duties as assigned by the Supervisor or Director.
computers and peripherals; van or other vehicle
Posture: Prolonged sitting and standing, kneeling/squatting, bending/stooping, pushing/pulling, twisting
Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist
flexion/extension, reaching
Lifting: Regular moderate lifting and carrying (up to 40 pounds)
Environment: Exposure to electrical hazards; occasional prolonged and irregular hours; frequent district wide
travel; may be required to be on-call 24 hours a day.
Mental Demands: Work with frequent interruptions; maintain emotional control under stress
Job Summary
Part Time
Retail
$60k-75k (estimate)
05/27/2024
06/20/2024
lcisd.net
Lubbock, TX
1,000 - 3,000
Retail
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The job skills required for SUPPORT SPECIALIST include Troubleshooting, Technical Support, Problem Solving, Active Directory, Installation, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be a SUPPORT SPECIALIST. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by SUPPORT SPECIALIST. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for SUPPORT SPECIALIST positions, which can be used as a reference in future career path planning. As a SUPPORT SPECIALIST, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary SUPPORT SPECIALIST. You can explore the career advancement for a SUPPORT SPECIALIST below and select your interested title to get hiring information.
If you are interested in becoming a Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Experience as a Customer Support Specialist or similar CS role.
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Learn Relevant Tech Skills and Gain Experience.
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Step 3: View the best colleges and universities for Support Specialist.
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