Description

Position Overview:

IT Manager is responsible for the smooth and efficient operation of the DMA’s Information Technology Department and reports to the Chief Information Officer (CIO). This role’s responsibilities include management of all Information Systems infrastructure and hardware associated with the organization. The IT Manager also provides oversight for all systems in the organization to include hardware, equipment, and users.

Requirements

Responsibilities:

• ERP experience required
• Oversee all technology operations (e.g. network security) and evaluate them according to established goals.
• Supervises IT Helpdesk staff by assigning tasks, training/coaching, and promoting professional development.
• Devise and establish IT policies and systems to support the implementation of strategies set by upper management.
• ERP System Management
• Oversee and delegate responsibilities for implementation of technical projects and tasks in alignment with departmental and organizational goals.
• Analyze the business requirements of all departments to determine their technological needs.
• Purchase efficient and cost-effective technological equipment and software.
• Inspect the use of technological equipment and software to ensure functionality and efficiency.
• Identify the need for upgrades, configurations or new systems and report to upper management.
• Administer vulnerability management by testing and deploying Microsoft, application, and third-party patches and upgrades.
• Administer Windows Active Directory domain, sites, group policy objects, organizational units, groups, computers, and user objects.
• Administer network services including DHCP, DNS, and WINS.
• Administer software licensing compliance on servers, workstations, and applications.
• Identify user needs and work to find efficient options and IT solutions. 
• Manage the configuration and operation of client-based computer operating systems.
• Monitor the system daily and respond immediately to security or usability concerns.
• Administrate infrastructure, including firewalls, databases, malware protection software and other processes.
• Setup and modifications of current EDI Integration.
• Ensure design of network/systems allow for all components to work properly together. 
• Ensure network connectivity, throughout the company's LAN/WAN infrastructure, is on par with technical considerations. 
• Support LANs, WANs, network segments, Internet, and intranet systems.
• Perform network address assignment.
• Assign configuration of authentication and authorization of directory services.
• Analyze and isolate issues through root cause analysis.
• Continually monitor network systems and make recommendations for future upgrades based on company needs. 
• Document and communicate any observed violations of the company’s policies on appropriate use of the internet and/or third-party unapproved software applications on company equipment. 
• Ensure companywide systems and data backups are in place and properly functioning. 
• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, software deployment, security updates and patches.
• Maintain network facilities in individual machines, such as drivers and settings of personal computers, as well as printers.
• Schedule and perform regular maintenance of servers, desktop computers, printers, routers, switches, label printers, scanners and phones.
• Maintain a current asset list for all installed and/or issued technology and equipment by department and individual. 
• Provide user training as necessary.

Qualifications:

· Understanding of security and data integrity controls and protocols.

· Strong working knowledge of ERP.

· Strong knowledge of systems and networking software, hardware, and networking protocols.

· Experience with scripting and automation tools.

· A proven track record of developing and implementing IT strategy and plans.

· Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.

· Advanced level knowledge of Microsoft Office Suite including Excel, Word and Access. 

· Experience presenting technical data and information to non-technical users.

· Excellent communication skills.

· Logic based problem analysis and problem-solving skills.

· Attention to detail and accuracy with memory skills capable of recalling details of past events or conversations with vendors and/or customers.

· Adaptability and capability to multi-task.

· Self-starter capable of self-direction.

· Excellent interpersonal skills.

· Strong documentation skills.

· Active listening skills.

· Stress tolerance level high with ability to stay calm during tense situations. 

· Patience

Education and Experience:

· Associates Degree in IT required, Bachelors preferred 

· Minimum of 4 years IT experience required

· Certification as IT Technician will be an advantage (e.g. CompTIA A , Microsoft Certified IT Professional)

Other:

· Incumbent work hours/schedule and/or shift are subject to change based on business needs and Management discretion

· Other duties may be assigned as business necessitates

· Company has a “Zero Tolerance” policy regarding insubordination and/or refusal to carry out work as directed. This can result in immediate separation of employment

· Complies with Dress Code of Business Casual Attire

Language Skills: Ability to read and write in English. Ability to effectively articulate and present information and respond to questions from Management in a professional manner.

Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations within ADA guidelines that do not cause Company excessive expenditure(s) may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to have manual dexterity and written, verbal & auditory skills. The employee is regularly required to stand, walk and sit during the workday. The employee is occasionally required to lift and/or move up to 50 pounds. Any additional weight to be lifted should only be accomplished with assistance. Specific vision abilities required by this job are close vision and distance vision. The employee is expected to handle occasional high stress projects/situations as needed due to work to be accomplished, deadlines to meet, etc. Employee must be able to accommodate the requirement of public transportation of any type, in role, to get to/from employment/other offices in a timely manner, as scheduled. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the daily work environment is usually moderate and could possibly change during the business day.

Job descriptions are used for informational purposes only, are not to be considered all-inclusive of responsibilities within a position and may change periodically with or without notice. In addition, we reserve the right to add, delete, change duties, formally or informally, verbally or in writing, at any time for any position. Job descriptions does not alter the “at-well” policy of the Company meaning that the Employee or the Company can separate employment at any time, for any reason, with or without cause. The provisions in the job description do not constitute a “contract of employment” with Employee or anyone else for any fixed period of time, either expressly or by implication. The Company subscribes to the tenets of Federal laws, Regulations and Executive Orders and the laws of the States and Municipalities in which we conduct business regarding Equal Employment Opportunity. We are committed to hiring and developing the most qualified people from the available work force in the communities we serve. It is our policy in all personnel actions, including recruiting, hiring, training, promoting, and compensating, to ensure that Employee and potential Employees are evaluated on the basis of qualifications and ability, without regard to race, color, religion, creed, gender, national origin, age, disability, service in the United States Armed Forces, veteran status or any other legally protected characteristic. We recognize that our workforce and clientele are comprised of a diverse blend of people with different backgrounds and perspectives and we value