Candidate Experience Specialist (Temporary) - ( 241648 )

Description

National Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations.

Our corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization.

Our 250 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.

Job Responsibilities :

Candidate Management :

• Serve as the primary point of contact for candidates who are in the post-offer process until all the pre-employment qualifications have been completed satisfactorily.
• Ensure seamless and speedy transition of candidates through the post-offer process.
• Schedule pre-employment screening and answer candidate questions.
• Manage high volume candidate communication via phone, email, and text.

Pre-Employment Hiring Process :

• Ensure all phases of the pre-employment hiring process are successfully completed per company standards.
• Evaluate and adjudicate applicant background checks requiring adjudication
• Work directly with vendors and vendor systems to track the status of background check progress.
• Interface with operations leaders and field recruiters to interpret and explain background check results.

Training and Analysis :

• Participate in hiring process training to ensure knowledge of federal, state, and company hiring criteria.
• Analyze pre-employment hiring data and make recommendations to operations partners.
• Respond to CSC pre-employment hiring questions and resolve issues as appropriate.

Documentation and Compliance :

• Maintain accurate documentation and ensure compliance with company policies and procedures.
• Manage candidate status’ in multiple technologies to reflect progress

Productivity Targets :

• Review all candidates in process each day.
• Work to get all candidates ready to be hired in 14 days from their accepted offer.

Other Duties :

Perform all other duties as assigned.

Qualifications

• Bachelor's degree in Human Resources or related field, or equivalent experience doing this or similar work
• Previous experience in HR or a similar role.
• Strong knowledge of federal, state, and company hiring criteria.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to work in a fast-paced and high-volume environment.

Note : This job description is intended to provide a general overview of the position and does not represent a comprehensive list of all responsibilities and qualifications required.

We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan.

The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer / contractual terms and positions.

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

National Express LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer

The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer / contractual terms and positions.

Primary Location

United States-Illinois-Lisle-US Headoffice

Work Locations

US Headoffice

2601 Navistar Drive

Lisle 60532

Human Resources

Organization

United States Bus

Schedule

Full-time

Employee Status

Regular

Travel

Last updated : 2024-05-13