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Job Description
Welcome to the intersection of energy and home services. At NRG, we're driven by the idea of a smarter, cleaner, more connected future-and the possibilities that will bring to the world and to the 7.
3 million customers we serve.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services.
We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
More information is available at www.nrg.com or www.vivint.com . Connect with NRG and Vivint on Facebook, Instagram, LinkedIn and X.
Customer Loyalty Professionals act as advocates, building confidence in our business to ensure our customers feel safe and protected.
We are looking for individuals that excel in using problem-solving skills to find a solution that will benefit both our customers and our business.
Teamwork is important for us here at Vivint. As a Customer Loyalty Specialist, you will have the support of a Supervisor and Performance Specialist, both of whom will coach you regularly to ensure success.
Throughout your employment, you will receive continual education on policies, procedures, and soft skills.
Who We are Looking For :
We are looking for individuals with a desire to deliver world-class customer service, a love for problem-solving, and a passion for proactively building a career.
Training : Paid, In-person Training 8am-4 : 30pm Monday - Friday
Starting Rate : $16.75 / hr Commissions
We want you to grow with us! Potential to make up to $18.25 / hr within your first year.
Promotions and compensation are dependent on performance and are not guaranteed*
Job responsibilities :
Deescalate customers and find resolutions for complex issues
Build genuine rapport with people and effectively assist customers with confidence, professionalism, and empathy.
Must be willing and able to offer customer savings incentives for our Partner Insurance Agency, Solar and NRG, and customer referral programs.
Disclaimer : You will not be required to sell insurance)
Actively answer incoming phone calls to support customers in addressing their product or service inquiries.
Retain new and end-of-term customers through resolving customer issues and renewal offers by utilizing active listening and effective sales and communication techniques.
What will make you successful :
Ability to thrive in a competitive sales environment
A high degree of resiliency and "bounce-back" while solving customer concerns.
Strategic minded, Self-Motivated, and consistently excellent
Ability to adapt quickly and be coachable
De-escalation skills
Passion for providing quality customer service
Verbal and written communication skills
Computer Savvy (Ex. 40 WPM, ability to navigate different / new software).
Well-versed in smart home technology and the products that we offer
Minimum Requirements :
Must be able to reliably commute to our Lindon, UT office
Must be at least 18 years old
Must be available to attend 3 full weeks of paid training & commit to 6 months in the department
Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)
Here are some highlighted perks you should ask us about :
WORKING CONDITIONS :
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.
SAFETY :
Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment.
Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public.
Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.
If you are an active Vivint employee, please apply through Workday by searching "Find Jobs ".
PDN-9be78b61-ef99-4593-8919-596f4a9bce00
Last updated : 2024-06-21
Full Time
Durable Manufacturing
$37k-47k (estimate)
06/22/2024
09/20/2024
vivintbusiness.com
PROVO, UT
3,000 - 7,500
2005
TODD PEDERSEN
$200M - $500M
Durable Manufacturing
The job skills required for Customer loyalty specialist include Customer Service, Problem Solving, Customer Support, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer loyalty specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer loyalty specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer loyalty specialist positions, which can be used as a reference in future career path planning. As a Customer loyalty specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer loyalty specialist. You can explore the career advancement for a Customer loyalty specialist below and select your interested title to get hiring information.