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Is customer service your passion? Would you like to work for a great company, in an international, innovative organization, where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings?
Then we have an interesting position in Grundfos for you.
What is the job about?
Grundfos USA is seeking an experienced Customer Support Representative (CSSC Front Line Representative) to join its Domestic Building Services (DBS) team.
The CSSC Front Line Representative will contribute to a thriving sales team whilst delivering world class customer services through various Customer channels i.
e. telephone, E-mail, live chat, instant messaging etc. Provide first Customer contact resolution on inquiries which can be resolved quickly (as predefined by Group guidelines) and decide on the further processing of business transactions based on defined processes.
Provide timely and effective quotations, technical advice, and Order Entry related support to Customers and sales teams.
This position reports directly to the CSSC Supervisor and will operate on a hybrid schedule out of our Lenexa, KS office.
Your main responsibilities
As a Front Line Representative, you will :
Your background
We imagine that you have :
Please note that relocation for this position cannot be supported and qualified candidates must have the authorization to work in the USA without support.
What’s in it for you?
What are your goals? Here at Grundfos it’s our mission to enable you develop and fulfil your aspirations, both career and personal.
We are guided by our , and you’ll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale global projects.
You’ll encounter colleagues from all over the world both as part of your daily work, supporting and all the while broadening each other’s cultural horizons.
In addition, your day-to-day benefits as a regular, full-time employee include :
If this job sounds interesting, please send your resume and cover letter by clicking Apply .
To dig deeper into the Grundfos universe, follow us on or . Check out to get to know some of your future colleagues and why they love working at Grundfos.
Grundfos needs and welcomes professional people from all corners and backgrounds by providing equal employment opportunities for all applicants and employees and prohibits discrimination and harassment of any type.
Employment decisions at Grundfos are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
All qualified applicants are encouraged to apply. Learn more about your rights as an and . Accommodations are available for applicants with disabilities.
Last updated : 2024-05-18
Full Time
Wholesale
$37k-47k (estimate)
05/19/2024
08/18/2024
ON NUT 202 (ON NUT 17), CENTRAL
100 - 200
1993
PORNTHIP ARIYAWONGSANITIKORN
$10M - $50M
Wholesale
The job skills required for Customer support representative include Customer Service, Customer Support, Organizational Skills, Customer Contact, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support representative. Select any job title you are interested in and start to search job requirements.
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Collecting and analyzing customer feedback can also be a part of their customer support representative task.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
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Be as polite as possible when talking to clients over the phone.
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Consider using database to record activities and research product information.
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Learn to refer to other service or technical departments for follow up as needed.
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Understand the customer’s expectations.
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