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Customer Representative
WaterOne Lenexa, KS
$46k-57k (estimate)
Other | Utilities 6 Months Ago
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WaterOne is Hiring a Customer Representative Near Lenexa, KS

Overview

WaterOne’s Customer Representatives are the frontline of our company. This team provides assistance to our valued customers using knowledge of multitude of systems of resources, as well as a large body of corporate knowledge to provide timely and accurate responses to customers via phone, email, and case management. Our Customer Representatives are the Experts at providing critical information, identifying and researching complex issues, troubleshooting and solving problems, all while maintaining a supportive, empathetic relationship with WaterOne’s customers.

WaterOne is an independent public water utility. We’ve been proudly serving the Johnson County, Kansas area since 1957. Every day, nearly 455,000 customers rely on WaterOne to provide fresh, clean water on demand. It’s a responsibility we deliver on. Our passion is water, because water touches everything we care about: family, health, safety, and community. We serve our community by bringing award-winning water to their homes, businesses, and public places.

WaterOne provides competitive benefits and compensation ranges. Selected candidates are placed in the position’s pay range based on their qualifications.

Pay Range: From $19.86/hr

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Adhere to assigned work schedule and meet or exceed performance and quality standards as outlined on the call, case, and email scorecards.
  • Use customer service skills to optimize the opportunity for each contact to educate the customer about the organization’s services.
  • Address customer concerns and complaints and take appropriate action to resolve issues without customer escalation.
  • For each customer contact, update/confirm customer information and create notifications and customer notes.
  • Follow up with customers on outstanding items.
  • Utilizing a developed general knowledge, accurately communicate to customers the details regarding their service, such as rate changes, billing inquiries, and service interruptions.
  • Handle special projects as assigned.
  • Perform other job duties as assigned.

Qualifications

Required Education, Skills & Experience

  • High school diploma or GED plus two years inbound customer service experience and two years general office experience. An equivalent combination of education and experience may be considered in meeting the education and experience requirements for this position.
  • Obtain a thorough understanding of WaterOne rules, regulations, and other standards as they apply to customers.
  • Superior verbal communication skills, both in person and over the telephone. Must have proven customer relations skills.
  • Must have good business writing and listening skills.
  • Proficient in using the Microsoft Office suite of applications, including Word, Excel, Outlook, and PowerPoint.
  • Previous knowledge with online Customer Information Systems (CIS). Knowledge of Customer Relationship Management Systems (CRM) a plus.
  • Must be detail-oriented and maintain a high level of accuracy.
  • Able to perform basic math skills.
  • Excellent problem-solving ability.
  • Ability to acquire general knowledge of water utilities.
  • Possess good work habits and continuously meet attendance expectations.
  • Understands the need for and readily accepts continuous performance feedback.
  • Availability to work overtime as required during emergency situations.
  • Must pass post-offer medical exam, including drug screen and background verification (may not apply to current employees.)

Preferred Education, Skills & Experience

  • Some college credit with emphasis in business.
  • Experience with the creation and adherence of quality standards and guidelines.
  • Participation in the rollout of new systems, including performing user acceptance testing.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must be able to move or transport items weighing up to 20 Ibs. occasionally. The employee must be able to use a computer for multiple hours a day. The employee must be able to move occasionally from one location to another or be able to remain in a stationary position for up to several hours a day. The employee must be able to use office productivity equipment such as a calculator, printer, and copy machine.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually

moderate.

Complete job description is available upon request and will be provided during the selection process.

Job Summary

JOB TYPE

Other

INDUSTRY

Utilities

SALARY

$46k-57k (estimate)

POST DATE

09/30/2022

EXPIRATION DATE

03/27/2024

WEBSITE

waterone.org

HEADQUARTERS

LENEXA, KS

SIZE

200 - 500

FOUNDED

1957

TYPE

Private

CEO

BRENDA CHERPITEL

REVENUE

<$5M

INDUSTRY

Utilities

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The job skills required for Customer Representative include Customer Service, Problem Solving, Billing, Microsoft Office, Verbal Communication, Customer Focus, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Representative positions, which can be used as a reference in future career path planning. As a Customer Representative, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Representative. You can explore the career advancement for a Customer Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Representative job description and responsibilities

Identify and assess customers’ needs to achieve satisfaction.

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They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

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Build sustainable relationships and trust with customer accounts through open and interactive communication.

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Provide accurate, valid and complete information by using the right methods/tools.

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Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Representative jobs

Customer service representatives need a high school education, on-the-job training and several soft skills.

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Most customer service representative jobs require candidates to complete on-the-job training.

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Proven customer support experience or experience as a Client Service Representative.

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Familiarity with CRM systems and practices.

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Flexibility in having different shifts and rotating schedules.

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Step 3: View the best colleges and universities for Customer Representative.

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