1 Job in Lebanon, NH
Robert Half is Hiring a Help Desk Analyst Near Lebanon, NH
Responsibilities
- Answering the front-line technical services and data center phones
- Assisting incoming callers in identifying and potentially troubleshooting technical issues and support requests
- Coordinating incoming support calls and routing to appropriate on-call personnel during non-business hours
- Monitoring and managing server uptime and notifying related on-call personnel in the event of a technical interruption
- Providing rudimentary and introductory support, troubleshooting, and problem identification during non-business hours
- Collaborating with technical services staff on regular maintenance and support tasks after hours
- Assisting in managing and monitoring server and network alerts and facilitating troubleshooting and resolution
- Applying security updates, operating system patches, and major upgrades to the Windows Desktop platforms
- Managing and monitoring conditions at local and remote data centers, assisting in coordinating maintenance of both data centers
- Troubleshooting and resolving Tier 1 technical support issues revealed via server monitoring or incoming phone calls
- Assisting in developing operational procedures, depending on the application
- Monitoring and managing Windows desktop images with software tools, assisting in patching and update process through LanDesk
- Providing 24 x 7 response for critical hospital technology systems
- Proven experience in a Help Desk Analyst role within the Healthcare/NHS industry for a minimum of two years
- Solid understanding and practical experience with Database management
- Familiarity with EO/IR systems
- Proficient in Microsoft Suite including Word, Excel, and PowerPoint
- Experience with Active Directory and its related services
- Knowledge of Computer Hardware and its configuration
- Understanding of Configuration Management processes and tools
- Experience in providing Deskside Support to users
- Familiarity with Desktop Hardware and its maintenance
- Proficient in using Ticketing System for tracking and resolving issues
- Experience in Desktop administration and maintenance
- Familiarity with Desktop Imaging and its related tools
- Proven ability to provide Desktop Support for various issues
- Experience with Cherwell or similar IT Service Management (ITSM) tools
- Strong communication skills, both written and verbal
- Ability to work in a team as well as independently
- Willingness to continuously update knowledge and skills in line with the latest industry trends and technologies.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to
Job Summary
Contractor
$62k-78k (estimate)
05/27/2024
06/20/2024
roberthalf.com
Menlo Park, CA
>50,000
Related Companies
The job skills required for Help Desk Analyst include Help Desk, Technical Support, Active Directory, Operating System, Computer Hardware, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Analyst positions, which can be used as a reference in future career path planning. As a Help Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Analyst. You can explore the career advancement for a Help Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Analyst job description and responsibilities
Help desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific help desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Gathering and triaging cases that require attending to.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Analyst jobs
Use quotation marks for exact phrases.
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Use common words and punctuation.
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Set a time limit then change tactics.
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Find ways to get job experience.
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Step 3: View the best colleges and universities for Help Desk Analyst.
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