Marion Cross School (MCS) is seeking to hire a technology support specialist to provide end-user support to remedy computer, audio/visual, network, printing, and other technology-related issues in a timely and professional manner. This MCS team member will also be responsible for maintaining hardware inventory and coordinate disposal when appropriate. The candidate should communicate the status of technology Help Desk requests to users via ticketing system, phone, email, and other channels on an ongoing basis. A successful candidate should have an enthusiastic attitude and excellent problem solving and sleuthing skills. This specialist will work closely with the larger SAU 70 technical team members at the other schools and the district office. Position starts 7/1/2024, open until filled.
Submit applications at https://sau70.tedk12.com/hire/ViewJob.aspx?JobID=536
POSITION TITLE: TECHNOLOGY SUPPORT SPECIALIST
Job Description Approved By: SAU 70Date4/2024
General PurposeProvide knowledge and support to ensure effective utilization of hardware, network, and software systems
Reports ToBuilding Principal
SupervisesN/A
Position Duties And ResponsibilitiesExcept as expressly noted, the following functions are considered essential to this position:

• Provide end-user support to remedy computer, audio/visual, network, printing, and other technology-related issues in a timely and professional manner. Provide support remotely or onsite as appropriate.
• Maintain hardware inventory and coordinate disposal when appropriate.
• Troubleshoot and maintain printers and print servers.
• Instruct users across a broad spectrum of skill levels. Interactions with both faculty and students will require strong problem-solving, communication, and interpersonal skills.
• Set up and configure new computers, printers, peripherals, and classroom audio-visual equipment.
• Communicate the status of technology Help Desk requests to users via ticketing system, phone, email, and other channels on an ongoing basis.
• Coordinate parts ordering and repairs of equipment (via local or ship-to vendors, or in-house)
• Support users with macOS/iOS/ChromeOS and occasional Linux and Windows operating systems and applications in traditional and virtualized environments.
• Deploy and maintain Mobile Device Management (MDM) systems.
• Responsible for managing workstations, including patch management, policy management, software distribution, and endpoint protection.
• Provide occasional after-hours setup of A/V or computing equipment for public events, board meetings, etc.
• Ensure system reliability and performance through monitoring and infrastructure management.
• Must comply with all SAU 70 District policy and building/department rules, procedures, practices, and objectives.
• Other duties as assigned.

This general outline illustrates the type of work, which characterizes the Job Classification. It is not an all-encompassing statement of the specific duties, responsibilities, and qualifications of individual positions assigned to the classification.
Evaluation

• Performance of duty responsibilities will be reviewed annually by the building Principal

Terms Of Employment

• Full-Time
• Non-Exempt

Minimum QualificationsEducation and Experience:

• Associates Degree or relevant experience in a related field

Necessary Knowledge, Skills, And Abilities

• Maintain confidentiality at all times.
• Experience with Backup/Restore technologies preferred.
• Experience with Mobile Device Management systems, e.g., Mosyle preferred.
• Intermediate to advanced proficiency supporting macOS/iOS and ChromeOS. A Certification preferred.
• Familiarity with other learning technologies such as Interactive Boards, LCD Projectors, Document cameras, 3D Printers, CAD software, Web 2.0 tools preferred.
• Flexibility to adapt to new technologies as required to troubleshoot and resolve a wide variety of issues.

Licensure And Certification Requirements

• None

Physical Activity RequirementsPrimary Physical Requirements:(Not, Rarely, Occasionally, or Frequently Required)

• Lift up to 10 lbs:

Frequently required

• Lift 11 to 25 lbs:

Occasionally required

• Lift 25 to 50 lbs:

Occasionally required

• Lift over 50 lbs:

Not required

• Carry up to 10 lbs:

Frequently required

• Carry 11 to 25 lbs:

Occasionally required

• Carry 26 to 50 lbs:

Occasionally required

• Carry over 50 lbs:

Not required

• Reach above shoulder height:

Occasionally required

• Reach at shoulder height:

Occasionally required

• Reach below shoulder height:

Occasionally required

• Push/Pull:

Occasionally required
Hand Manipulation(Not, Rarely, Occasionally, or Frequently Required)

• Keyboarding:

Frequently required

• Gross Manipulation:

Frequently required

• Fine Manipulation:

Frequently required
Other Physical Consideration(Not, Rarely, Occasionally, or Frequently Required)

• Twisting:

Rarely required

• Bending:

Occasionally required

• Crawling:

Occasionally required

• Squatting:

Occasionally required

• Kneeling:

Occasionally required

• Crouching:

Occasionally required

• Climbing:

Not required

• Balancing:

Rarely required
During The Work Day, Employee Is Required To

• Sit:

up to 3 consecutive hours

• Stand:

up to 3 consecutive hours

• Walk:

up to 1 consecutive hour
Cognitive And Sensory Requirement(s)

• Effectively exchange and receive information and instructions, and respond to inquiries;
• Communicate with others;
• Observe students and staff to ensure safety

Work Environment: Inside: up to 100% Outside: up to 20%Work Surface(s): Office Desk, Office ChairCarpeted floor, tile floorOther Training, Skills, And Experience RequirementsAbility to work with staff, students, parents, and the community
Other Considerations And RequirementsThe physical demands of this role are minimal. The employee is occasionally required to do some lifting. The employee is typically able to sit and stand as needed.
Applicants will be subjected to a criminal background check as required by state law.