The Goal of the Pro Xpress Coordinator is to assure that Valcourt is meeting and/or exceeding our client’s expectations on all jobs awarded within the department. These jobs include emergency temporary repairs, leak repairs, emergency safety issues, pressure washing, masonry repairs, water testing, caulking and coating issues.

The Pro Xpress Coordinator must create and maintain systems within the department where every client interaction sets or reinforces our customer care culture. Every interaction needs to be nurturing for the client from the first time spoken to, all the way through until invoicing.

We will achieve this goal through consistent professional communication, meeting or exceeding our commitments, completing our work as specified, and providing proactive information to our client’s so they can make good decision on building maintenance concerns.

Responsibilities:

• Communicate with client upon notice-to-proceed and let them know of our tentative schedule for project start-up with in 48hrs
• Determine if client has an MSA
• After initial contact, follow standardized scheduling protocols for daily and weekly client touches
• Update Scheduling calendar real time and as commitments are made
• Evaluate potential increase in Pro Xpress work and need for additional crews needed. Communicate with ProXpress Department Manager & Operations Team and plan for required resources
• Utilize the qualification worksheet for all incoming phone calls
• Determine if a BDM or estimator is needed for estimating purposes
• Submit standard flat rate time & material proposal to clients that do not need a site visit from BDM or Estimator
• If BDM or Estimator is needed, pass along all information gathered
• Follow up on all submitted proposal to close business

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person