5 Jobs in Lafayette Hill, PA
MCC Label is Hiring a Customer Service Account Manager Near Lafayette Hill, PA
The Customer Service Team delivers MCC Label’s World Class Service model by providing clear, concise, and timely information regarding our customers’ purchase orders and shipments. This requires obtaining and utilizing an in-depth knowledge of our customers and the products that we produce for them. This will be achieved by demonstrating analytical thinking, comprehending the use of Fort Dearborn’s business systems and exceptional communication skills.
Why work at MCC:
- Compensation: Up to $70k annually
- Generous benefits package including medical, dental, vision, disability, life insurance and 401(k)
- Paid Holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus 2 floating Holidays
- Provide World-Class Customer Service
- Takes personal responsibility for their customers by providing accurate and timely information regarding purchase orders received.
- Manages the process of customer purchase orders from order entry through shipment by consistent and accurate communication with internal and external customers.
- Investigates the customer’s issues and seeks information about the underlying needs of the customer beyond those initially expressed.
- Effectively communicates and takes swift action to consistently exceed customer expectations to insure accessibility to information and assistance in resolution of issues.
- Committed to expanding their knowledge of Fort Dearborn Company’s products, services, and solutions.
- Work collaboratively within the plant
- Works co-operatively within diverse departments, groups and across the plant to achieve the plant goals. Demonstrates the ability to be a “good team player” by assisting other people within the plant when needed.
- Exhibits understanding and appreciation of opposing perspectives on issues and adapts an approach as the situation changes.
- Demonstrate World Class Customer Service by satisfactorily performing the following Key Performance Indicators.
- Accuracy of orders and releases entered
- Volume of orders and releases entered
- Timeliness of orders and releases entered
- A four-year college degree: or two to four years related experience and/or training; or equivalent combination of education and experience
- Knowledge of Business Operating Systems; Internet software, Microsoft Word and Excel.
Job Summary
Full Time
Print & Book Publishing
$70k-92k (estimate)
05/24/2024
06/14/2024
mcclabel.com
NORTH KINGSTOWN, RI
7,500 - 15,000
1916
Private
$1B - $3B
Print & Book Publishing
Related Companies
About MCC Label
MCC is an Ohio-based manufacturer and supplier of custom-printed labels for industries such as food and beverage, healthcare and automotive.
The job skills required for Customer Service Account Manager include Customer Service, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Account Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Account Manager positions, which can be used as a reference in future career path planning. As a Customer Service Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Account Manager. You can explore the career advancement for a Customer Service Account Manager below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
