We offer

HOERBIGER Service, Inc. (HSI) is seeking a Customer Service Representative for our facility in La Porte, TX.

This position works as a liaison between the Customer and HOERBIGER, as well as executes all order entry and quotation activities.

Assists and organizes activities throughout the supply chain in order to support the Customer and HOERBIGER Sales.

Requirements

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Act as the main contact person for and (pro-)actively communicate with our customers and sales representativesProcess Sales / Service orders and local purchases in an ERP-system, with competence and efficiencyWork inside ERP workflow in support of either branch or direct customer transactions, support preparation of quotations, and entry of customer ordersCompile, sort, verify and process invoices.

Coordinate all AR and AP problems with FICOCreate local purchase orders for materials and services needed to fulfill system demandsAccurately process inventory duties as necessary : physical counts, shelving materials, stocking materials, receiving materials into stock, pulling materials and packaging (as needed)Monitor and proactively follow up on open Sales / Service / Purchase Orders on a daily basis and work in close alignment with Supply Chain functions in order to ensure high process effectiveness, efficiencies and customer requirements are metInfluence material stocking levels, making sound judgment on market trends and customer seasonal demands.

Keep inventory turns high with low dead stock valuesAnalyze commodity prices with capability and confidence to establish high profit gains where attainable in the marketWorking within the system and with data to ensure we meet the customers’ expectations for deliveries on time and conditions as specified in the PO.

Must have a valid drivers license and clean driving record.Employee must be willing to work overtime when needed in relation to work loads and or customer’s needs.

Technical or Functional Knowledge

Supply Chain / Computer Skills : Good understanding of sales order / supply chain processesGood knowledge of SAP modules (mainly MM, SD), the integration of those and the concept of material requirements planning within an ERP-systemAbility to execute in a highly integrated ERP systemStrong technical background and willingness to learn the application of HOERBIGER products and services.

Ability to analyze commodity prices with capability and confidence to establish high profit gains where attainable in the marketGood Microsoft Office skills (Word, Excel, Power Point)

Education and / or Experience : Qualified to a High School Diploma or equivalent standard is required, any additional education a plus.

One to three years of experience in a project coordination, SAP order processing or customer service role with similar environment and industry to description above.

A passion for the Customer and a desire to succeed through team work. Continuous improvement mind-set. Experience and ability in team-working with cross-functional experts / managers.

Advanced knowledge on ERP-systems. Advanced industry product knowledge.

What you should bring with you

HOERBIGER offers a dynamic, continually changing work environment with opportunity for advancement. Our robust benefits package includes : Medical / Dental / Vision insurance, Short & Long Term Disability coverage, Life Insurance, FSA & HSA, Paid Vacation, Paid parental leave, Eleven paid Holidays per year, Paid Sick Days, Tuition Reimbursement, (k) Retirement Plan with matching contributions.

Start your Adventure by applying today.

Last updated : 2024-05-24