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Summary/Objectives
The Service Desk Technician provides front-line and immediate support for day-to-day issues for all clients and is responsible for receiving, creating, triaging, and resolving service request and incident tickets via phone, email, and other internal systems. They will resolve issues in a timely manner according to internal SLA and while using excellent notetaking and documentation, as well as keeping open lines of communication on all open tickets. A high degree of ticket ownership is required, as well as good organizational skills while handling multiple concurrent issues. They will contribute regularly to client documentation, maintaining excellent notes and known resolutions. Always acting as a team member and putting the clients’ needs first, they will assist as needed on scheduled projects and other duties as assigned. They will be measured and assessed on their total work output volume, timeliness of work, and client satisfaction, against standards set by the Director of Client Services and other leadership.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
This job involves work within the RJ Young offices and warehouse, primarily using remote support tools and software to support end-user clients and computers. Occasional onsite support may be required.
Physical Demands
Must be able to lift items required for projects and installation.
Position Type/Expected Hours of Work
Full time job, 40 hours per week.
After-hours on call rotation, for one week (7 days) per instance, compensated separately.
Travel
Travel will be limited to drivable distances for daily job responsibilities within RJ Young footprint.
Required Education and Experience
Minimum 1 year of experience working on a helpdesk
Preferred Education and Experience
CompTIA A certification preferred
Previous experience with the Connectwise suite of support and ticketing tools preferred
Minimum 1 year of experience working on a helpdesk
AAP/EEO Statement
RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Other Duties
Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Full Time
Wholesale
$45k-56k (estimate)
03/16/2024
06/11/2024
rjyoung.com
NASHVILLE, TN
500 - 1,000
1985
NAN ROUNTREE
$200M - $500M
Wholesale
The job skills required for Service Desk Technician include Technical Support, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Technician positions, which can be used as a reference in future career path planning. As a Service Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician. You can explore the career advancement for a Service Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
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Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
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Service Desk Technician need a deep understanding of computer hardware and software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
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As technology changes, so too will the role of the service desk.
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Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
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As businesses grow, their need for competent help desk support will grow.
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Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
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Step 3: View the best colleges and universities for Service Desk Technician.