22 Jobs in Knoxville, TN
Unreal Gigs is Hiring a Desktop support technician Near Knoxville, TN
Location: Knoxville, TN (On-site)
Work Hours: 8:00 AM - 5:00 PM, Monday to Friday
Position Type: Temporary (6 Month Contract to Hire)
Overview: We are seeking a dedicated IT Helpdesk Technician for a 6-month contract to hire position. The successful candidate will be responsible for providing top-notch IT support to our staff, ensuring smooth technical operations. This role requires a solid understanding of Windows environments and experience with Office 365 user setup and password management.
Key Responsibilities:
- Provide first-level technical support to end-users via phone, email, and in-person.
- Troubleshoot and resolve hardware, software, and network issues in a timely manner.
- Install, configure, and maintain Windows computer systems and peripherals.
- Assist with Office 365 user setup and password management.
- Maintain accurate records of support requests, issues, and resolutions using the helpdesk ticketing system.
- Follow up with end-users to ensure issues are fully resolved and provide excellent customer service.
- Collaborate with other IT team members to escalate and resolve complex issues.
- Ensure compliance with company IT policies and procedures.
Qualifications:
- 1 to 2 years of experience as an IT Helpdesk Technician or similar role.
- Strong knowledge of Windows operating systems.
- Experience with Office 365 user setup and password management.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Ability to handle multiple tasks and prioritize effectively.
- CompTIA A or similar certification.
- Experience with helpdesk ticketing systems.
Benefits:
- Competitive hourly rate with potential for full-time hire after the contract period.
- Opportunity to work in a dynamic and supportive environment.
- Gain experience and develop skills in a growing IT department.
Job Summary
Full Time
$47k-59k (estimate)
05/29/2024
06/11/2024
The following is the career advancement route for Desktop support technician positions, which can be used as a reference in future career path planning. As a Desktop support technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop support technician. You can explore the career advancement for a Desktop support technician below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Technician job description and responsibilities
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Senior desktop support technicians are responsible for maintaining the customer relationship and communication tied to project-related activities.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Technician jobs
Earn bachelor's degree or equivalent.
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Gain experience with operating systems.
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Practice fixing common computer problems.
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Seek technical support positions.
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TAKE A RELEVANT TRAINING PROGRAM.
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Step 3: View the best colleges and universities for Desktop Support Technician.
