7 Jobs in King of Prussia, PA
The Judge Group is Hiring a Customer Service Assistant Near King of Prussia, PA
Overview
The Judge Group is seeking a dedicated Customer Service Assistant to join our team to deliver top-notch customer experiences. The Customer Service Assistant will be the point of contact providing professional and accurate customer service via phone and email with a commitment to resolving customer inquiries efficiently and effectively.
Responsibilities
Customer Service Portal Tickets
· Reviews tickets received daily and assesses each ticket
· Resolves and closes tickets that are able to be resolved
· Assigns tickets to other departments if ticket cannot be answered by Customer Service or further information is needed
· Coordinates with outside departments if tickets are outstanding and escalating high priority tickets to proper department Management
· Develop a strong working knowledge of Judge employees and departments
Customer Service Phone Calls
· Creates a new ticket in the portal for each phone call
· Assesses and addresses each situation in real time and provides follow up if necessary
· Consistently available during business hours to answer phone calls and providing backup when available
· Backup to Reception team to provide coverage when needed
Escalating High Priority Tickets
· Escalates urgent tickets to be handled quickly
· Contacts departments for immediate answer to inquires
· Acts to ensure tickets are resolved
Payroll Department
· Assist in providing resolutions to Payroll Department related tickets
· Coordinates with payroll department on incorrect timecards and how to adjust/process
· Access internal database information for documentation purposes when adjustments are made
· Resolving issues with UKG employee account information
Qualifications
At minimum, High School diploma associate degree preferred
Must be proficient in Microsoft Office applications.
Proven customer support experience or experience as as client service representative
Strong phone contact handling skills and active listening
Excellent communications skills (both written and verbal) and the ability to multi-task, prioritize and manage time effectively.
Job Summary
Full Time
Business Services
$38k-48k (estimate)
06/07/2024
06/29/2024
judge.com
FORT MYERS, FL
3,000 - 7,500
1970
Private
TINA GANNON
$200M - $500M
Business Services
Related Companies
About The Judge Group
The Judge Group provides staffing, corporate training and digital consulting services.
The job skills required for Customer Service Assistant include Customer Service, Communication Skills, Customer Support, Microsoft Office, Client Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Assistant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Assistant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Assistant positions, which can be used as a reference in future career path planning. As a Customer Service Assistant, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Assistant. You can explore the career advancement for a Customer Service Assistant below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Assistant, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Assistant for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Assistant job description and responsibilities
A customer service assistant may also be called upon to provide practical help, such as advising a customer on how to assemble or operate an appliance.
02/10/2022: Richland, WA
Coordinate and collaborate with cross-functional teams to ensure quality services to customers.
12/17/2021: Medford, OR
Customer service assistants deal with customer questions, purchases and complaints.
01/05/2022: New Brunswick, NJ
Organize and schedule customer orders to an appropriate department.
02/17/2022: Greenville, MS
Follow up with customers at a later date.
02/03/2022: Cedar Falls, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Assistant jobs
Undertaking a relevant qualification will show managers that assistants are serious about their job and may offer the opportunity to fast-track to a managerial position, depending upon job performance.
01/22/2022: Billings, MT
Customer service assistant jobs do not usually require specific qualifications, although a good command of the English language will be required by most employers.
03/13/2022: Chicago, IL
Responding to questions with positive language can greatly affect how the customer hears the response.
02/09/2022: Saint Paul, MN
These businesses rely on employees who can create a positive dialogue with customers, helping to foster loyalty and a good reputation.
02/17/2022: Chico, CA
Ask for direct feedback from customers and colleagues in order to have a room for improvements.
02/17/2022: Lansing, MI
Step 3: View the best colleges and universities for Customer Service Assistant.
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