Overview

Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market.

Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management.

As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry 97% ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page :

Responsibilities & Qualifications

We are seeking a Customer Support Agent to join our Customer support team here at King of Prussia, PA . We are looking for a professional who values teamwork, is goal oriented, and takes pride in achieving their best.

The selected candidate will be joining a Remarkable team who loves coming to work!

Schedule : Monday- Friday 9 : 00- 5 : 30, On-site

RESPONSIBILITIES :

• Create a positive moment with every interaction
• Manage high call volume and email correspondence timely and accurately
• Keep record of all communication in a thorough and comprehensive way to be used as reference by all associates
• Identify Customers’ needs, clarify information, research every issue and provide solution and / or alternatives Escalate unresolved problems
• Participate in educational opportunities to enhance your knowledge and skills
• Strive to continuously show improvement and be accountable to the team
• Maintain high self-motivation and consistently take the initiative to deliver outstanding results; be a key contributor towards the team’s Key Performance Indicators
• Perform outbound customer survey calls

MINIMUM QUALIFICATIONS :

• A minimum of 2 years' of experience in a call center or solid customer service environment
• A High School Diploma or equivalent
• Customer focused, with a commitment to customer satisfaction
• Ability to multi-task, manage multiple priorities and time effectively
• Must demonstrate a professional and friendly attitude
• Demonstrated ability to work well with others and be a productive member of a team
• Exceptional active listening skills and the ability to express empathy
• Proficient in Microsoft Office

Company Values & Benefits

Required Competencies :

• Be Respectful : Value all we come in contact with
• Be Remarkable : Create a positive moment with every interaction
• Be Safe : Keep ourselves and those around us safe
• Be Honest : Be guided by truthfulness in all we do

Benefits :

• Competitive pay
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Great company culture
• Collaborative team environment

EOE / Drug-Free Workplace

Last updated : 2024-05-10