Company DescriptionSA Technologies Inc. (www.satincorp.com) is a market leader and one of the fastest growing IT consulting firms with operations in US, Canada, Mexico & India. SAT is an Oracle Gold Partner, SAP Services Partner & IBM Certified enterprise.All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance.Job DescriptionSA Technologies Inc. (www.satincorp.com) is a market leader and one of the fastest growing IT consulting firms with operations in US, Canada, Mexico & India. SAT is an Oracle Gold Partner, SAP Services Partner & IBM Certified enterprise.All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance. Position: Customer Support Analyst Location: Kennesaw, Georgia 30144Duration: 3 Month Contract to HireWe have 4 open three month contract to hire IT Customer Support Analyst positions for our direct client in Kennesaw GA. The ideal candidates would be local and have the following experience:Strong call center experienceSQL Retail technical supportStrong technical skillsActive DirectoryService NowExcellent multi-tasker (will have 5 or 6 systems working at once)Excellent troubleshooting skillsDutiesAnswer Inbound ACD Calls:Answer ACD calls within duration specified within the KPI (key performance indicator) for average wait time (AWT)Address all ACD calls within a duration specified within the KPI (key performance indicator) for average handle time (AHT)Maintain individual call abandon rate that is at least 2% below the departmental goal for abandon rate (ABD)Inbound E-mail support (All Non-Critical Issue Types)Respond to inbound e-mails from customers to the NSC within parameters defined NSC managementInbound Chat Support (All Non-Critical Issue Types)Respond to chats from customers to the NSC within parameters defined by NSC managementAdditional DutiesAdditional InformationAll your information will be kept confidential according to EEO guidelines.