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j5create
Kennesaw, Georgia•Full-time
Get your start in the IT world.
An emerging computer accessory company is looking for customer service/technical support talent to handle our growing volume. This is an excellent opportunity for anyone looking to gain valuable experience in the IT industry! We are looking for fun and energetic people that are hard-working and interested in the latest technology. Entry- Level NO Experience on the job training
Join us in our laid-back work environment with room for advancement! Our hours of operation are from 8:30 am to 7:00 pm Monday thru Friday, but we typically schedule for eight-hour shifts, Full time.
Responsibilities and Duties
Job Duties Include:
Interacting with customers over the phone, email, and live chat
Troubleshooting customer's issues quickly and efficiently while maintaining a pleasant attitude
Develop new troubleshooting strategies and communicate them with the team
Help test new and current products and report findings to management
Other duties as assigned
Qualifications and Skills
Qualifications:
Preferred knowledge in Linux®, macOS® X, and Windows® operating systems
Knowledgeable about computers
Strong verbal and written communication skills
Must be dependable
At least one year of experience working in a customer service role
Strong data entry skills
Phone skills (exhibit proper phone etiquette and clear speech)
People skills
Problem-solving
Bilingual a plus
An ability to multi-task
Full Time
$38k-49k (estimate)
08/15/2023
05/10/2024
The job skills required for Tech Support Representative include Technical Support, Customer Service, Troubleshooting, Problem Solving, Written Communication, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Tech Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Tech Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Tech Support Representative positions, which can be used as a reference in future career path planning. As a Tech Support Representative, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Tech Support Representative. You can explore the career advancement for a Tech Support Representative below and select your interested title to get hiring information.