1 Job in Katy, TX
HighPoint Technology Group is Hiring a Service Desk Technician Near Katy, TX
Company Description
HighPoint Technology Group is a leading Houston area managed services provider with operations in 23 States. Our customer first philosophy and efficient, automated processes are what differentiate us from our competition. We are seeking highly motivated, positive attitude, and highly technical IT talent to help our booming business grow.
Job Description
Service Desk Technicians are responsible for taking inbound inquiries via telephone, email or other channels, creating tickets, triage and routing of requests and resolution of common technical issues. Service Desk Technicians work on shift base schedules which can be up to 12 hours per day depending on the type of shift. Applicants should be advised that schedule changes can occur on a temporary or permanent basis based on business needs.
Qualifications
Responsibilities and Duties
The Service Desk Technician will be responsible for:
- Resolving or routing incoming technical inquiries
- Communicating ticket status updates with end users
- Understanding multiple customer environments and executing processes based on their specific systems and policies
- Performing a debrief at the end of each shift to transition open tickets to the next technician
- Getting a debrief from the previous shift's technician on the status of open tickets being transitioned
- Ensuring all customer inquiries are responded to as quickly as possible
- Identifying, researching and resolving technical customer issues
- Installing desktop software, performing remote troubleshooting and assisting engineers with technical tasks
- Installing Windows OS and other applications as part of Make-Ready responsibilities for new or re-built workstations / laptops for deployment / re-deployment
Qualifications
The following qualifications are most desired for incoming applications:
- a "Customer is King" attitude and willingness to do whatever it takes to ensure customers and end users are 100% satisfied on every interaction
- a minimum of two years of IT support experience, preferably for a Managed Services Provider (MSP)
- a rabid desire to learn new IT functions including servers, virtualization, networking and other core IT systems
- detail oriented notes taker
- excellent verbal and written communications skills over the phone and via email correspondence
- a rapid pace of work
- ability to switch from one task to another without needing to mentally re-adjust
- excellent listening skills
- timeliness, attentiveness and consistent attendance
Skills
- installation and troubleshooting of software applications
- installation and troubleshooting of Windows 7 and Windows 10 Professional
- knowledge of printer issues, troubleshooting and print spool repair
- installation and troubleshooting of major application patches
- administrative knowledge of Office 365 is a plus
- knowledge of Active Directory is a major plus
- experience with ConnectWise or major IT ticketing system is a plus
- experience with remote administration software is a plus
- ability to follow instructions precisely and consistently is a must
Additional Information
Benefits
HighPoint Technology Group offers major medical, vision and dental insurance, access to online training and development programs, discretionary paid time off for vacation and sick leave and 9 corporate Holidays.NOTE:This position may be required to work on specific holidays depending on the rotation schedule.
All application information will be kept confidential according to EEO guidelines.
Job Summary
Full Time
IT Outsourcing & Consulting
$50k-62k (estimate)
03/14/2024
07/20/2024
gohighpoint.net
HOUSTON, TX
<25
2009
STEPHEN GUISTWITE
<$5M
IT Outsourcing & Consulting
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About HighPoint Technology Group
Were Like Having your Best Friend in the IT Business As most small and medium sized businesses can attest to, IT can be a real challenge to manage. Staying on top of your technology includes controlling the costs associated with keeping in-house staff up-to-date with training, certifications and current trends. Our philosophy is that our customers should be focused on running their core businesses and not their technology. Thats where we come in. We fill the gap for those companies that do not want to invest in full time IT staff, as well as, those companies looking to supplement their existi ...
ng IT staff. With over twenty years in the business, Highpoint has helped countless organizations across the United States make best use of their business technology. With a staff that consists solely of certified network technical consultants and support staff, we are able to move proactively to anticipate our customers needs meaning we have all the expertise that youll ever need all under one roof. Our world-class customer support means that we hold ourselves to the highest accountability in the industry to ensure that you are always satisfied with our results.
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The job skills required for Service Desk Technician include Troubleshooting, IT Support, Service Desk, Active Directory, Written Communication, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Technician positions, which can be used as a reference in future career path planning. As a Service Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician. You can explore the career advancement for a Service Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
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Step 3: View the best colleges and universities for Service Desk Technician.
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