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Hawaii State Federal Credit Union
Kapolei, HI | Full Time
$38k-47k (estimate)
0 Months Ago
Call Center Associate
$38k-47k (estimate)
Full Time | Banking 0 Months Ago
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Hawaii State Federal Credit Union is Hiring a Call Center Associate Near Kapolei, HI

Position Summary Responsible for providing quality service by phone, promoting credit union products and services in order to meet sales and services goals, and handling a variety of member service calls in a prompt and courteous manner. Resolves member questions and problems regarding account statements, loans, payments, automatic transfers, interest rates, and investment certificates and conducts telephone loan interviews. Completes and maintains related reports, records, and files. Supports all functions within the Call Center. Qualifications/ExperienceGeneral knowledge of Credit union policies and procedures.Basic understanding of loans, payment processes, and interest rates.At least one year of related experience in Call Center or the equivalent.Salary RangeMinimum - $36,096Maximum - $50,535

Job Summary

JOB TYPE

Full Time

INDUSTRY

Banking

SALARY

$38k-47k (estimate)

POST DATE

06/01/2022

EXPIRATION DATE

07/03/2024

WEBSITE

hawaiistatefcu.com

HEADQUARTERS

HONOLULU, HI

SIZE

500 - 1,000

FOUNDED

1936

CEO

DEBORAH KIM

REVENUE

$50M - $200M

INDUSTRY

Banking

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The job skills required for Call Center Associate include Call Center, Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Associate. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Call Center Associate positions, which can be used as a reference in future career path planning. As a Call Center Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Associate. You can explore the career advancement for a Call Center Associate below and select your interested title to get hiring information.

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If you are interested in becoming a Call Center Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Call Center Associate job description and responsibilities

Managing large amounts of inbound and outbound calls in a timely manner.

03/21/2022: Norwich, CT

Following call center “scripts” when handling different topics.

04/23/2022: Santa Ana, CA

Identifying customers’ needs, clarify information, research every issue and providing solutions .

03/20/2022: Gary, IN

Call Center Associates are responsible for keeping records of all conversations in our call center database in a comprehensible way.

03/31/2022: Altoona, PA

They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

02/10/2022: Bismarck, ND

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Call Center Associate jobs

Provide outstanding customer service.

02/10/2022: Twin Falls, ID

Update customer information as required.

05/05/2022: Miami, FL

Maintain confidentiality of information.

05/03/2022: Baltimore, MD

Observe proper call center etiquette.

03/24/2022: Lafayette, LA

Process and log incoming calls into the CRM system.

04/10/2022: Gulfport, MS

Step 3: View the best colleges and universities for Call Center Associate.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College