7 Jobs in KENTWOOD, MI
Acrisure LLC is Hiring a Client Service Specialist (Great Lakes Platform) Near Kentwood, MI
Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.
Job Summary:This position is responsible for service, policy changes and working closely with Account Managers to support books of business. This position will be expected to provide prompt, accurate and courteous support service to clients and coworkers.
Essential Duties and Responsibilities:
- Manage emails, mail, voicemail, agency management activities and self-audit reports.
- Receive, review, and document all client and carrier correspondence in our agency management system including driver requests, endorsement requests and cancellations/rescissions.
- Review audits, endorsements and policies for accuracy comparing them to the agency management system prior to delivery to the client. Corrections handled according to agency guidelines.
- Prepare certificates, evidences of property or auto IDs and forward to appropriate parties or send requests to the Service Assistants for handling. Review contracts and respond to any certificate requests requiring additional information and/or coverage.
- Support the monthly reporting process including preparing preliminary reports, correspondence with the client, submitting to the carrier and transacting.
- Support the new/renewal business process including preparing exposure update requests, loss run ordering and loss summaries, renewal strategy documents, creating/updating excel schedules, MVR ordering, completing supplemental applications or entering new business applications into the agency management system.
- Work closely with and assist Account Manager throughout the new/renewal business process including basic carrier submissions, online rating, preparing proposals and binding coverage.
- Transact agency bill items, set up premium financing and request refunds as needed, submit surplus lines tax filings online according to agency guidelines.
- Provide back-up coverage for Account Manager handling immediate service needs.
- Assist in the training of other employees at Team Advisor’s request.
- Comply with agency standards, policies, and procedures.
Education and/or Experience:
- High school diploma or equivalent.
- Possess and maintain active P & C License or be willing and able to obtain license within 120 days of hiring.
- Knowledge of commercial insurance with 1-2 years of experience is preferred.
- Obtain and maintain insurance designation such as CISR.
- Technology Skills:
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams)
- Knowledge of Agency Management Systems; Applied Epic a plus.
- Other Qualifications:
- Must have a high level of understanding accounting or strong math skills.
- Must be organized, detail oriented, able to multi-task and be efficient with excellent verbal and written communications skills.
- Must also have the ability to effectively work with others.
- Must have a high level of problem-solving skills.
- Ability to maintain a professional demeanor and positive attitude.
- Moderate stress due to regular deadlines and daily challenges.
- High finger dexterity while typing documents and forms.
- Occasionally lift up to 20lbs.
- Work is done in a temperature-controlled, non-smoking office.
- Workstations are cubicles.
- The noise level in the work environment is usually moderate.
- Remote work possible under certain circumstances.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.
Job Summary
Full Time
Insurance
$68k-90k (estimate)
06/05/2024
06/21/2024
acrisure.com
GRAND RAPIDS, MI
1,000 - 3,000
2003
Private
GREGORY L WILLIAMS
$1B - $3B
Insurance
Related Companies
About Acrisure LLC
Acrisure is an insurance brokerage firm that provides personal and commercial insurance products for individuals and businesses.
The job skills required for Client Service Specialist (Great Lakes Platform) include Problem Solving, Microsoft Office, Written Communication, Products and Services, Accounting, PowerPoint, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Service Specialist (Great Lakes Platform). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Service Specialist (Great Lakes Platform). Select any job title you are interested in and start to search job requirements.
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Quotes from people on Client Service Specialist job description and responsibilities
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These positions require familiarity with customer services tools and programs.
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