The Community Manager provides leadership, direction, and support to a property operations team to facilitate the effective management of a large urban mixed-use development and deliver superior customer service while maximizing the value of the asset. The Community Manager will work collaboratively to develop the long-term strategy, annual business plans, and operating budget.

Roles & Responsibilities:

· Recruit and select talent for any open positions

· Conduct semi-annual performance reviews for all direct reports

· Train new hires on Nexus/Yardi/SODA

· Coordinate annual BPDA trainings

· Implement and maintain associate retention initiatives

· Leverage vendor partnerships

· Assist with leasing when needed

· Follow up with all prospective residents who have not leased or pending renewal offers and present negotiations and properly communicate to applicants on the result of their applications

· Walk the property including lobbies, amenities, the exterior of the building, courtyard, hallways, made ready units, and parking garage to ensure the highest possible curb appeal

· Monitor advertising effectives and responsible for community’s online presence

· Prepare and implement annual marketing plan

· Create annual budget and staffing plans including business plan, and capital improvement plan

· Update 5-Year Capital improvement plan

· Create, update, and maintain quarterly reforecast

· Monitor occupancy, leasing percent, pricing, renewals, other income and expenses

· Approve all invoices and ensure correct GL code

· Ensure valid COI’s are current for all vendors

· Approve all new and renewed contracts

· Review and approve all vacation time and paid time off for all associates

· Review and approve all incentive and bonus plans and payouts

· Manager water/sewer bill back process for residents

· Develop and maintain all Standard Operating Procedures for managed areas

· Complete quarterly audit files with Assistant General Manager

· Update Personal Property Documentation for City of Boston

· Update Census for the City of Boston

· Complete annual BPDA report with Assistant General Manager

· Produce and/or review all required reporting including weekly leasing report, monthly Samuel & Associates report, monthly financial package, monthly occupancy reports, and monthly rent deferment, and quarterly goal setting

· Attend and/or conduct all required meetings including weekly management team meetings, budget process meetings, weekly cadence meeting, weekly NWM/Eden Asset call, and Samuels & Associates financial statement meeting

· Conduct tours of the property to prospective residents demonstrating the community and apartments; apply product knowledge to clients’ needs by communicating features and benefits

· Ensure move-in process is smooth for new residents

· Work with Assistant General Manager to deliver renewal offers to residents and file letters

Qualifications & Skills

· College degree preferred.

· Real Estate of business-related course of study preferred

· Sales experience and or/ real estate leasing required

· Property management and leasing experience is essential

· Excellent communication, organizational, and leadership skills are necessary

· Experience with Yardi, MRI, YieldStar, and LevelOne is preferred

· Ability to interpret, evaluate, and communicate detailed written or verbal instructions to others accurately and quickly, including answering phones, attending meetings, written correspondence, or other forms of communication

· Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility

Commitment to Diversity Equity and Inclusion:

We believe that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Job Type: Full-time

Pay: $85,000.00 - $100,000.00 per year

Ability to Commute:

• Jamaica Plain, MA 02130 (Required)

Work Location: In person