The Service Manager is responsible for the daily maintenance operations for Continuum. Service Manager will oversee and lead all aspects of the property’s hands-on maintenance including service requests, property inspections, turnover of apartments, repairs and preventative maintenance of apartments, and interior/exterior common areas.

Roles and Responsibilities:

· Manage all contractors and vendors and their activities on site.

· Meet with tenant for logistical planning of contractor work to coordinate access outages and operational impact.

· Communicate directly with tenants regarding ongoing shutdowns, interruptions, and other operational impacts.

· Supervise Service team member at each property and ensure staffing, support, and training needs are met.

· Manage the Director of Security and Concierge to ensure safe and well-maintained property though Tillinger’s.

· Manage Service Team training with Employee Relations Manager.

· Prepare associate reviews for General Manager approval.

· Deliver associate reviews for managed areas with General Manager.

· Train and develop new hire Service Technicians to required levels of knowledge.

· Complete pre-move out, move-out, and make ready apartment inspections.

· List and report status of Capital Projects.

· Work with VPNE on physical maintenance of parking garage.

· Identify and price projects and services for the property.

· Provide scope of work and updated pricing to General Manager for contract renewal process.

· Manage Building Engines & Yardi including workorders, training, and updating PM’s.

· Monitor budget and expenses with General Manager and Assistant General Manager, providing variance explanations at month end.

· Develop and maintain all Standard Operating Procedures for managed areas.

· Implement, update, and ensure compliance of contractor rules and regulations.

· Provide scope of work and timeline to General Manager & Assistant General Manager to communicate to residents and tenants as needed.

· Oversee fire alarm and sprinkler impairments on a weekly basis.

· Complete “Take Back Punch List” at completement of any build out.

· Manage contract administration for vendors, such as creation of POs and contracts, COI tracking/requests, etc. with Assistant General Manager.

· Manage waste removal, including dumpster coordination and adherence to policies.

· Ensure compliance on annual fire alarm testing, quarterly alarm testing, façade inspections, boiler inspections, elevator inspections, place of assembly permit for roof, manage green initiatives and energy savings, and garage permit.

Qualifications and Skills:

· Minimum 4 years supervisory experience in Property Management or similar field.

· Working knowledge of Microsoft Office, Word, Excel, and Outlook.

· Experience with Yardi, MRI, YieldStar, and LevelOne is preferred.

· Ability to interpret, evaluate, and communicate detailed written or verbal instructions to others accurately and quickly, including answering phones, attending meetings, written correspondence, or other forms of communication.

· Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility.

Commitment to Diversity Equity and Inclusion:

We believe that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Job Type: Full-time

Pay: $80,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Referral program
• Tuition reimbursement
• Vision insurance

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• 8 hour shift

Ability to Relocate:

• Allston, MA 02134: Relocate before starting work (Required)

Work Location: In person