Our client in Itasca is seeking a Customer Service Representative to join the team. The Customer Service Representative must be able to work in the office 5 days per week and have previous experience using SAP products.

Customer Service Representative Essential Duties and Responsibilities : Include the following. Other duties may be assigned.

• Enters information for new Customers, updates existing records and maintains a level of communication to keep personnel updated on new entries and updates.
• Communicates with Customers and Sales Representatives to process orders by phone, fax or email.
• Maintains Customers and Sales Representatives informed of order status : ready date, pieces, weight, mode of transportation, tracking and arrival date.
• Quotes and Schedules pickups with LTL and TL freight carriers. Prepares the documents as required by the mode of transportation (air, truck, rail, messenger).
• Quotes and Schedules pickups with international LTL and TL freight carriers. Prepares the documents as required by the mode of transportation (air, truck, rail).
• Handles Customer problems or inquiries that involve some form of complaint in accordance with the company's guidelines and policies.
• Handles complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation or as instructed.
• Requests and follows through on Customer returns by requesting a Return Authorization from the appropriate department, schedules pickups from the Customers and processes replacements as needed.
• Requests and follows through on damages by carriers by requesting a Return Authorization for salvageable returns, sending safety information to carriers, contacting Customers, processing replacements, requesting credits and filing claims.
• Oversees consignment inventory for Customers and Sales Representatives.
• Communicates consignment inventory discrepancies and works with Customers and Sales Representatives to reconcile quantities.

Processes and provides on hand, usage and restock information for end of month billing.

• Communicates, assists and works with Shipping, Accounting, Lab, Production, Sales, Purchasing and Management to ensure the Customers' order is complete, accurate and meets the PO requirements as instructed*
• Assists with new employee training as well as other office administrative duties.

Last updated : 2024-06-04