General Summary: 

As the Learning & Development Manager at Alleviate, you will play a pivotal role in driving employee development and performance through strategic training initiatives. Reporting directly to the Director of People & Culture, you will be responsible for overseeing a team of department trainers and designing comprehensive training programs tailored to meet the needs of our diverse workforce. 

Alleviate is one of the fastest growing companies in the Debt Relief space. Every day we help clients find solutions to their financial challenges. We are a vibrant and energetic organization of nearly 500 employees. Alleviate offers a fun, supportive culture with endless opportunities for growth. We are currently investing heavily in marketing and technology to ensure continued growth.

Our Home: Alleviate has a 30,000 Sq foot headquarters based out of Irvine, CA. Our headquarters is located in the heart of Orange County’s booming business and finance district. Our state-of-the-art office has 2 designer living rooms, 2 cafes, a meditation room, fully equipped workstations, and a free fitness center. We offer catered lunches, on-site food trucks, in-office games, paid parking, quarterly parties & events, volunteer events, and much more! 

Our Culture: Why do our employees love working here? 

• Competitive compensation structure

• We have a strong community of likeminded individuals, all working together toward the same goal - to become an industry leader!

• Consistent employee recognition and appreciation

• Company-sponsored events and volunteer opportunities 

Schedule: 8-hour shift, Monday to Friday, 8AM - 5PM
Location: The ideal candidate for this role will be local, as this is intended to be a long-term leadership role. This role will work in-office 3 days per week, and remote 2 days per week. 
Salary Range:  

• $110,000 - $130,000 depending on experience

Essential Duties:

• Lead and manage a team of department trainers, providing guidance, support, and mentorship to ensure their professional growth and effectiveness 

• Collaborate with department heads and subject matter experts to assess training needs and develop dynamic, engaging, and relevant training programs aligned with organizational goals and objectives 

• Oversee the delivery of training programs, ensuring consistency in content delivery and effectiveness in meeting learning objectives. Conduct train-the-trainer sessions to empower department trainers with the necessary skills and knowledge to deliver high-quality training sessions 

• Establish metrics to assess the effectiveness of training programs and track the performance of department trainers. Analyze training evaluation data to identify areas for improvement and make recommendations for enhancements 

• Stay abreast of emerging technologies and trends in training and development. Leverage innovative tools and platforms to enhance the delivery and accessibility of training materials and resources 

• Ensure compliance with relevant regulatory requirements and industry standards in training practices. Establish procedures to maintain accurate documentation and records of training activities and evaluations 

• Drive a culture of continuous learning and improvement within the organization. Proactively identify opportunities to enhance training processes, methodologies, and content to meet evolving business needs 

• Collaborate with the Instructional Designer and other internal resources to design and publish both universal and department-specific training content, e-learning modules, and learning guides 

• Develop and maintain an understanding of the Learning Management Software, and utilize its capabilities for issuing training to internal departments; determine the role in which the LMS will play in delivering, scoring, and storing educational materials and exams 

Knowledge and Experience 

• Bachelor's degree in Training and Development, Business Administration, or a related field preferred

• 3 years of experience in a Senior Training Management role or 5 years of experience in a Training Management role, preferably in the financial services industry 

Skills and Abilities:

• Strong leadership and people management skills with the ability to inspire and motivate a team 

• Demonstrated expertise in instructional design, curriculum development, and adult learning principles 

• Excellent communication, presentation, and interpersonal skills 

• Proficiency in learning management systems (LMS) and other training-related technologies 

• Strategic thinker with the ability to align training initiatives with organizational objectives 

• Certification in training and development (e.g., CPLP, CPTM) is a plus 

Alleviate Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This position must pass a post-offer pre-employment criminal background check.