3 Jobs in Hunt Valley, MD
Ultimate Staffing is Hiring a Call Center Representative ($17.50/hr) Near Hunt Valley, MD
Job Summary: We are looking for a motivated and customer-focused Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, provide information, resolve issues, and ensure customer satisfaction.
Responsibilities:
- Handle inbound and outbound calls in a professional and courteous manner
- Provide information and assistance to customers regarding products, services, and policies
- Resolve customer complaints and issues efficiently and effectively
- Document and update customer records in the system accurately
- Follow up on customer inquiries and ensure timely resolution
- Achieve individual and team performance targets and goals
- Maintain a high level of product and service knowledge to assist customers effectively
- Adhere to company policies, procedures, and guidelines
- Participate in training and development programs to improve performance
Qualifications:
- High school diploma or equivalent (some college education preferred)
- Proven experience in a call center or customer service role
- Excellent verbal and written communication skills
- Strong problem-solving and multitasking abilities
- Proficiency in using computer systems and software applications
- Ability to remain calm and professional under pressure
- Strong attention to detail and organizational skills
- Ability to work flexible hours, including evenings and weekends, if required
- Bilingual abilities (preferred but not required)
Benefits:
- Competitive salary and performance-based incentives
- Comprehensive health, dental, and vision insurance plans
- 401(k) with company match
- Paid time off and holidays
- Opportunities for career advancement and professional development
- Friendly and supportive work environment
We are looking for a motivated and customer-focused Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, provide information, resolve issues, and ensure customer satisfaction.
Responsibilities:
Handle inbound and outbound calls in a professional and courteous manner
Provide information and assistance to customers regarding products, services, and policies
Resolve customer complaints and issues efficiently and effectively
Document and update customer records in the system accurately
Follow up on customer inquiries and ensure timely resolution
Achieve individual and team performance targets and goals
Maintain a high level of product and service knowledge to assist customers effectively
Adhere to company policies, procedures, and guidelines
Participate in training and development programs to improve performance
Qualifications:
High school diploma or equivalent (some college education preferred)
Proven experience in a call center or customer service role
Excellent verbal and written communication skills
Strong problem-solving and multitasking abilities
Proficiency in using computer systems and software applications
Ability to remain calm and professional under pressure
Strong attention to detail and organizational skills
Ability to work flexible hours, including evenings and weekends, if required
Bilingual abilities (preferred but not required)
Benefits:
Competitive salary and performance-based incentives
Comprehensive health, dental, and vision insurance plans
401(k) with company match
Paid time off and holidays
Opportunities for career advancement and professional development
Friendly and supportive work environment
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Job Summary
Temporary
Business Services
$46k-58k (estimate)
06/09/2024
07/07/2024
ultimatestaffing.com
LAWRENCEVILLE, GA
500 - 1,000
2012
TIM CHRISTY
<$5M
Business Services
Related Companies
About Ultimate Staffing
Ultimate Staffing provides administrative, clerical, customer service and light industrial staffing services on a project or full-time basis. We are the preeminent staffing services company, recognized as a creative industry leader, equally fulfilling the diverse needs of our customers, Ambassadors and coworkers.
The job skills required for Call Center Representative ($17.50/hr) include Customer Service, Call Center, Products and Services, Problem Solving, Written Communication, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative ($17.50/hr). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative ($17.50/hr). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative ($17.50/hr) positions, which can be used as a reference in future career path planning. As a Call Center Representative ($17.50/hr), it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative ($17.50/hr). You can explore the career advancement for a Call Center Representative ($17.50/hr) below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
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Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
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Previous call center experience preferred but not required.
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Step 3: View the best colleges and universities for Call Center Representative.
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