The Role

As a Lumen Customer Service Technician, focused on installation and maintenance, you will be responsible for all aspects of cable repair and maintenance both copper and fiber, carrier systems repair and maintenance will be a feature of this position, also including but is not limited to installation and repairs on POTS and DSL services, buried section repairs (dig and fix), rehab and corrective action on irregular plant conditions in all aerial and buried plant plus all installation aspects to include, but is not limited of GPON, DSL, bonded DSL and POTS services.

The Main Responsibilities

Perform installation, maintenance, and troubleshooting of high-speed internet and voice networks, including associated wiring and equipment.

Perform maintenance and repair on outside plant facilities.

Climb poles, use a shovel and pick to dig up and bury cable.

Locate buried telephone cables.

Observe all safety rules and regulations.

Assist other technical personnel in the performance of their duties when requested.

Convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers.

Actively support sales and marketing related activities.

Assume all other duties as assigned.

Install, test, and maintain private and switched services, and applications for individual residential and business customers.

Knowledge and use of laptop computer with various programs.

Successfully option / configure customer’s computer hardware and software, install modems and telephone filters and applications to complete DSL and VDSL services.

Review, analyze, update, and interpret work orders, circuit diagrams, word documents, schematic drawings, engineering work prints, OSP (Outside Plant) maps, equipment drawings, company records, technical manuals, and other source documents to obtain specifications for installation and trouble isolation purposes.

Resolve issues to ensure service is installed / repaired by the committed date / time.

Receive service orders, worksheets (detailed diagrams describing the nature and location of equipment to be installed or repaired), and repair tickets from the supervisor, or other designated employees and perform specified work.

Conduct tests associated with the installation and repair of individual circuits.

Resolve customer issues and problems, ensure customer satisfaction, ensure service is working to specifications.

Utilize various testing devices such as HST3000, ONX580P, multi-meters, light meters.

Repair, maintain, splice and perform conformance testing of subscriber line, carrier’s plant, and / or fiber optic plant.

When installing or repairing telephone services, connect equipment to inside cable and make cross connections by connecting color-coded wires.

Locate, join, repair, and rearrange cable and cable conductors in building and aerial or buried plant.

Place, rearrange, and / or remove all forms of outside plant, including but not limited to : underground cable, buried cable, conduit, aerial cable, fiber optics, inside wiring cable, intra-system cable, aerial wire, station wire, and all associated hardware and equipment including carrier and fiber optic terminal equipment.

Perform trouble isolation of transport customer and company communications components, cable, and infrastructure from the customer’s premise up to and including the central office / loop runner equipment.

What We Look For in a Candidate

Must have a high school diploma or equivalent.

Must work varying shifts and hours including possible mandatory overtime, weekends, and holidays.

May be assigned to work out of town for varying lengths of time.

Drive company-provided vehicle.

Requires a valid state driver’s license and a satisfactory driving record.

May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing.

May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.

When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.

May work in confined spaces (e.g., attics, crawl spaces, utility holes).

May perform strenuous physical activities including, but not limited to : lifting and / or moving objects weighing over 75 pounds.

Must maintain site security and cleanliness.

Must have PC skills and be well versed in Microsoft Windows and Office applications.

Must possess the ability to quickly learn corporate databases.

Sit, climb, balance, stoop, kneel, crouch and crawl.

Compensation

Minimum Hourly Wage $14.89

Maximum Hourly Wage $34.10

Requisition # : 333248 Background Screening This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be : (a) required to join the union and pay union dues as a condition of employment;

or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

Equal Employment Opportunities

Last updated : 2024-04-26