About us

We are professional, customer centric, a creative team and our goal is to give our team members a fun and relaxed environment with a family vibe. To be creative and share opinions to build our culture

Our work environment includes:

• Modern office setting
• Work-from-home days
• Growth opportunities
• Casual work attire
• Relaxed atmosphere

**Job Summary:**

We are seeking a Technical Support Specialist to join our team. The ideal candidate will provide technical assistance and support to our clients, ensuring smooth operations and resolving technical issues promptly.

**Responsibilities:**

- Communicate effectively with clients to understand and address their technical concerns

- Provide technical support for computer hardware, software, and networking issues

- Assist in troubleshooting VPN connectivity and configuration problems

- Collaborate with the team to resolve technical issues efficiently

- Utilize tools such as PSA and RMM to track and document support requests

- Offer desktop support for operating systems including Linux

- Deliver exceptional customer service while resolving technical problems

**Qualifications:**

- Proven experience in technical support or a related field

- Proficiency in computer hardware, networking, and desktop support

- Familiarity with VPN setup and troubleshooting

- Strong communication skills with the ability to explain technical information clearly

- Experience using ticketing systems like AutoTask

- Excellent customer service skills to handle client interactions effectively

This position offers a competitive pay, opportunities for professional growth, and a dynamic work environment. If you meet the qualifications above and are passionate about providing top-notch technical support, we encourage you to apply for this exciting opportunity.

Job Types: Full-time, Part-time, Temporary, Temp-to-hire

Pay: From $14.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Employee discount
• Flexible schedule

Compensation package:

• 1099 contract
• Bonus opportunities
• Holiday pay
• Hourly pay
• Overtime pay
• Performance bonus

Experience level:

• 3 years

Schedule:

• 4 hour shift
• 8 hour shift
• Monday to Friday
• On call
• Weekdays
• Weekends as needed

Experience:

• Customer service: 3 years (Required)

Ability to Commute:

• High Point, NC 27263 (Required)

Ability to Relocate:

• High Point, NC 27263: Relocate before starting work (Required)

Work Location: Hybrid remote in High Point, NC 27263