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Support specialist
Paychex High Point, NC
$49k-61k (estimate)
Full Time | Business Services 1 Month Ago
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Paychex is Hiring a Support specialist Near High Point, NC

Overview

To provide excellent customer service to worksite employees of Paychex clients. Respond and provide first level resolution to worksite employee questions.

Processes and maintains employee records in the Oasis systems. Instrumental in the initial data loading for our clients' employee information such as their personal information, payroll tax information, direct deposit, deductions and any data needed to initially set up and maintain worksite employee, according to company guidelines.

Responsibilities Timely response and resolution to employee requests via incoming and outgoing phone calls. Assists Paychex clients work-site employees, including but not limited to, user access, changes to personal records, and resetting of passwords.

Inputs clients employee new hire related information and other data entry items into the payroll system to ensure client's employees are set up accurately and in accordance with procedures.

Audits, monitors and coordinates data source, reviews for accuracy, completeness and inputs changes to ensure compliance with payroll processing guidelines.

Processes worksite employee change forms to ensure any personnel changes related to employment status, salary, and bank account information are entered into the payroll system timely.

Researches, documents, and responds to questions and issues from payroll specialists and supervisors related to client specific information ensuring timely feedback.

Reviews, researches and assists other departments with reconciliation of discrepancies to ensure accuracy. Adheres to workforce management scheduling and guidelines Maintains knowledge of payroll operations procedures to ensure compliance with payroll and internal control requirements.

Demonstrates analytical skills. Compensation In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $ - $ hourly.

Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position.

If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and / or experience which may result in total compensation outside of this range.

Last updated : 2024-05-07

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$49k-61k (estimate)

POST DATE

05/09/2024

EXPIRATION DATE

06/21/2024

WEBSITE

paychex.com

HEADQUARTERS

ROCHESTER, NY

SIZE

7,500 - 15,000

FOUNDED

1971

TYPE

Public

CEO

MARTIN MUCCI

REVENUE

$3B - $5B

INDUSTRY

Business Services

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About Paychex

Paychex provides payroll, human resource and benefits outsourcing solutions for a businesses.

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The job skills required for Support specialist include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Support specialist positions, which can be used as a reference in future career path planning. As a Support specialist, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support specialist. You can explore the career advancement for a Support specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Support Specialist job description and responsibilities

Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.

03/23/2022: Greensboro, NC

Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.

01/23/2022: Florence, SC

Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.

02/03/2022: Hopkinsville, KY

The specialists work along with the staff members to supervise the assigned projects by an organization.

03/01/2022: Sarasota, FL

The support specialist often has to balance different tasks such as customer technical support, ticket documentation, problem analysis, and task management.

01/23/2022: Pueblo, CO

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Support Specialist jobs

Experience as a Customer Support Specialist or similar CS role.

04/04/2022: Philadelphia, PA

Proven work experience as a Sales support specialist or Sales support associate.

04/18/2022: Galveston, TX

Tech support specialists need good communications skills.

01/23/2022: Milwaukee, WI

Gain experience with operating systems.

02/19/2022: Grand Rapids, MI

Learn Relevant Tech Skills and Gain Experience.

03/04/2022: Petersburg, VA

Step 3: View the best colleges and universities for Support Specialist.

Butler University
Carroll College
Cooper Union
High Point University
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Providence College
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