Responsibilities

• Answering phones and routing calls
• Strong sense of urgency
• Must have excellent communication skills / Computer Saavy.
• Medical record indexing
• Open fax and attach to the patient electronic file using EMR Reference Point
• Download any new patients and docs, lab results- send to pharmacy- an alert to the pharmacy to look at it-work with pharmacy if anything else is needed.
• Tracks documentation for completion by patient / physician, verifies for accuracy and completeness once returned.
• Facilitates "Referral received notification" back to referral source.
• Performs routine clerical duties such as data entry, filing, compiling and / or posting records, and photocopying as needed in the department.

Scanning, indexing, processing incoming faxes and assisting with referral tracking.

• Other responsibilities and duties that may be assigned
• This role organizes patient documentation in advance of claim preparation, notifies reimbursement of missing documentation, monitors unbilled for missing documentation.
• Assist with follow up on clinical documentation needed to support-responsible with working with all teams-to support patient.
• Responsible for coordinating patient benefit reauthorization process.
2 days ago