2 Jobs in Grand Rapids, MI
Kawasaki Heavy Industries Limited is Hiring a Customer care specialist Near Grand Rapids, MI
Customer Care Specialist - Hybrid
Job Category : Engine Requisition Number : CUSTO001743 Showing 1 location Job Details
Description
A Customer Care Specialist is responsible for providing dealer support for Kawasaki parts and accessories and engine distribution to all Kawasaki dealers.
Customer Care Specialists also provide administrate support to the Customer Care Department.
Daily Responsibilities :
- Fields customer service inquiries via an omni-channel support system; performs required research and responds in a professional and timely manner to satisfy dealer needs.
- Assists order processing for phone / fax / email orders, and provides assistance for online ordering.
- Promotes the use of company websites by dealers, including navigation and account management.
- Assists dealers with parts-lookup and engine replacements, including general inquiries, pricing and availability.
- Troubleshoots order and delivery issues, including required research and filing carrier claims.
- Identifies and reports problem parts to appropriate departments.
- Communicate with distribution centers and common carriers to expedite and / or track missing or delayed shipments.
- Processes dealer returns and credits.
- Coordinate technical service issues with Technical Service Department.
- Interacts with various departments within Kawasaki on various dealer issues.
As Required :
- Understand and communicate the parts supply portion of Factory Directed Modifications and Recalls to dealers.
- Coordinate communication of retail customer complaints with Consumer Services.
- Contributes ideas and suggestions to improve operational efficiency and customer service.
- Flexible shifts may be required based on dealer time zones and hours of business.
Education and Experience :
- A minimum of six months Customer Service experience.
- Comfortable with computers and databases.
- Familiar with Microsoft Office and able to work well in a team environment.
- A high school diploma or GED is required.
Who We Are :
The Engine Division of Kawasaki Motors Corp, headquartered in Grand Rapids, MI supports 4 cycle engines commonly used in the lawn and garden industry.
Please visit for more information on Kawasaki Motors full product line.
What We Offer :
Your health and wellness are important to you and to us. Thats why we provide a comprehensive benefits program designed for you (and your family) in mind.
- Good work / life balance.
- Medical, dental, and vision plans
- Life insurance
- Flexible spending account
- 401K
- Generous Time off
- Educational Assistance
- Ongoing training and development
- Team member product purchase program
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
Last updated : 2024-04-23
Job Summary
Full Time
Retail
$42k-52k (estimate)
04/25/2024
06/21/2024
global.kawasaki.com
HOUSTON, TX
15,000 - 50,000
1896
SUSUMU AOYAMA
$10B - $50B
Retail
Related Companies
The job skills required for Customer care specialist include Customer Service, Microsoft Office, Customer Care, Order Processing, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer care specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer care specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer care specialist positions, which can be used as a reference in future career path planning. As a Customer care specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer care specialist. You can explore the career advancement for a Customer care specialist below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Specialist jobs
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Step 3: View the best colleges and universities for Customer Care Specialist.
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