Job Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.

Duties:
- Answer incoming customer inquiries via phone, email, and chat
- Assist customers with product information, pricing, and availability
- Process orders, returns, and exchanges
- Resolve customer complaints in a professional manner
- Upsell products or services to customers when appropriate
- Conduct outbound calling campaigns to follow up with customers

Qualifications:
- Strong phone etiquette and communication skills
- proficiency in English and Spanish is a plus
- Ability to analyze customer needs and recommend suitable solutions
- Experience in sales or customer service is preferred
- Proficient in data entry and CRM software
- Multilingual abilities are advantageous for this role

Benefits:
- Competitive salary
- Opportunities for career growth and advancement within the company
- Training provided to enhance customer service skills

If you are a proactive individual with excellent communication skills and a passion for delivering top-notch customer service, we encourage you to apply for the Customer Service Representative position.

Job Type: Full-time

Pay: $20.00 - $21.58 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Commute:

• Gonzales, TX (Preferred)

Ability to Relocate:

• Gonzales, TX: Relocate before starting work (Required)

Work Location: In person