The Customer Service Representative (CSR) is responsible for assisting customers by providing basic and routine information and service in support of the Fairgrounds and CSU Extension offices. The ideal candidate performs a variety of general office support and receptionist duties including answering telephones, providing information, documenting calls, performing data entry, receiving inquiries and responding, assisting internal and external contacts, and resolving problems or referring inquiries to the appropriate personnel, taking payments, and checking-in plant and insect samples. The CSR will collaborate with the Fairgrounds Event Coordinator to ensure all event client needs are met including assisting with generating and processing client documentation. The successful candidate is an excellent communicator and follows established procedures to provide answers and/or handle customer needs, issues, and concerns as appropriate; establishes and maintains records; and composes and sends correspondence. This group is committed to creating a team dynamic that is person centered and offers the flexibility to thrive both personally and professionally.
This role offers the opportunity to collaborate and learn from a team of professionals, and show-case strong problem-solving aptitude while working independently. This is a unique opportunity to support both the Fairgrounds and CSU Extension program in Jefferson County, building relationships with several departments and defining the culture that you want to work in.
Apply By05/31/24
DivisionFairgrounds Division
Management LevelIndividual Contributor
Scheduled Weekly Hours40
Benefit EligibilityThis position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.
DescriptionAbout The Fairgrounds:
Spanning over 100 acres, Jeffco Fairgrounds attracts national events while serving the local and regional needs for agriculture, equine, recreational, and youth activities in Jefferson County. With a range of amenities including indoor and outdoor event spaces, campground, picnic pavilion, riding arenas, trails, and more, we are dedicated to empowering our clients to curate unforgettable experiences for their guests .
About CSU Extension ProgramThe CSU Extension, Jefferson County provides research-based information and innovative services that aid in developing youth, further the local production and consumption of healthy foods, and enhance plant life and natural resources. For more details on this program, follow this link: https://jeffco.extension.colostate.edu/
ScheduleThis position operates on site offering exceptional customer service, assisting with registration,taking samples , and supporting the office needs. Due to the nature of this position, reliable in-office work is required Tuesday - Friday 8-5pm when the office is open . The remainder of weekly work hours can be flexible to meet the needs of the employee and position: either allowing for a 4-day workweek, or a 5-day workweek with up to 4 hours of remote work on Mondays.
CompensationHiring Range: $ 19 - $ 2 1 USD Annual
Compensation will be determined based on education, experience, and skills.
Benefits: Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement, flexible schedules, remote work options and more . For more information, click Here for our Total Rewards summary.
Essential Duties

• Assists customers by phone, e-mail and in person. Provides information based on knowledge of division programs, activities, and policies. Determines urgency, priority, and action necessary to serve customer. Routes messages and referrals to other division personnel. Follows-up with customer until matter is resolved or handed off to someone else.
• Processes paperwork, assuming responsibility for correctness of spelling, punctuation, grammar, format, and accuracy of information. Establishes and maintains a variety of tangible files, filing and retrieving information as requested or otherwise necessary. Provides general administrative and clerical support for program staff.
• Utilizes computerized data entry equipment and various word processing, database, and file maintenance programs to enter, store and retrieve information.
• Receives and expedites deliveries of supplies, sorts and opens incoming mail, routes and distributes as appropriate . Restocks supplies as needed.
• Performs opening and closing procedures to prepare for customers and ensure work area is secured and organized at close of business.
• Provides prompt and courteous service by phone, e-mail, and in person to all callers, visitors, guests, clients, and staff. Greets everyone immediately with a friendly and sincere welcome. Provides information based on knowledge of division programs, activities, and policies. Determines urgency, priority, and action necessary to serve customer. Routes messages and referrals to other division personnel. Follows up with customer until matter is resolved or handed off to someone else.
• Collaborate with the Fairgrounds Event Coordinator to ensure all event client needs are met including assisting with generating and processing client documentation
• Attends regular meetings with both CSU and Fairgrounds teams for up-to-date information and knowledge.
• Assist with purchasing and/or finance documentation, such as taking payments and updating budget spreadsheets.
• Other duties and responsibilities as assigned.

QualificationsResearch shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.
Minimal Qualifications

• High School diploma or equivalent certificate and
• 1 year of work-related experience in administrative or customer facing role .
• Or any combination of education and experience.

Preferred Knowledge, Skills And Abilities

• Solid MS Word & other office 365 suite experience
• Good verbal & written communication skills
• Strong Customer Service Focus
• Strong Attention to detail and critical thinking
• Reliable
• Collaborative Team Member
• Ability to multitask across departments and/or divisions
• Openness and willingness to learn

Additional Job Information

• Offer of employment contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references.
• Please note that supplemental questions requiring a written response will serve as a writing sample.

How To ApplyApplications will be accepted electronically at Jefferson County Colorado Career Opportunities .
Applicants complete an online form and have the option to provide a resume and detailed cover letter that describes why you are the best candidate for the position. Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team regarding next steps. To view the status of your application or direct communication from the hiring team, please log into your candidate portal .
For more details on the recruitment process, please visit https://www.jeffco.us/1860/FAQs
Questions

• County Recruitment Team: 303-271-8400 or CareerTalent@Jeffco.us
• Library Recruitment Team: 303.275.6168 or talent@jeffcolibrary.org
• Sheriff Recruitment Team: 303.271.5332 or sheriff.recruiting@co.jefferson.co.us

EducationGED, High School Diploma
ExperienceWork Experience: Minimum one year
CertificationsLanguages:
CategoryAdministrative, Business Programs and Services