15 Jobs in Gatlinburg, TN
Better Talent is Hiring a Front Desk Specialist Near Gatlinburg, TN
Prestige Vacation Rentals
COMPANY OVERVIEW:
At Prestige Vacation Rentals, our team is passionate about creating personalized, high-quality experiences built on timeless Southern hospitality, high-quality professional standards, and streamlined technology. As a boutique property management company, our portfolio boasts a handpicked selection of luxurious properties, each meticulously appointed to blend modern comforts with rustic charm. We pride ourselves on exceeding expectations and creating a home away from home.
We love to have fun, laugh, and support each other while striving to achieve our shared business goals. This down-to-earth, welcoming atmosphere is what truly sets us apart, and we take immense pride in knowing that our services go a long way in making our guests' vacations unforgettable. As a business, one of our favorite things is hearing from satisfied guests who thank us for the space we provide to create lasting memories.
If this sounds like the place for you, don’t hesitate to apply. A rewarding position at Prestige Vacation Rentals awaits you.
POSITION SUMMARY:
Start your journey toward a rewarding career alongside our fantastic team as our Front Desk Specialist in Gatlinburg, Tennessee.
As the welcoming voice and friendly face of Deer Ridge Mountain Resort, you'll play a crucial role in shaping our guests' first impressions. You'll offer excellent service and support, thoughtful answers, and genuine concern for each guest’s needs.
What will a day be like?
As a Front Desk Specialist, your eye for detail and commitment to 5-star service will help you manage reservations and communications thoughtfully. Our team will rely on you to engage guests with your warm welcome and provide personalized assistance throughout their stay.
Your ability to handle multiple responsibilities, from check-ins to coordinating with housekeeping, demonstrates your organizational skills and dedication to excellence. Your day will involve engaging online to enhance guest interactions using digital platforms, with minimal onsite customer presence.
As you wrap up each day, you’ll head home knowing your meticulous attention to detail and thoughtful customer engagement directly contributed to increasing bookings and memorable guest experiences, resulting in our continued success.
We encourage you to apply today if you thrive in a dynamic environment and enjoy providing exceptional service.
RESPONSIBILITIES:
- Manage guest communications through live chat, phone, and text; promptly address inquiries and respond professionally to reviews.
- Assist in all phases of guest engagement, from welcoming guests at check-in to supporting them during their stay and coordinating check-outs, including handling special requests like early check-ins or late check-outs.
- Oversee reservation logistics, including maintaining updated details, processing all payments, and managing group booking quotes and confirmations.
- Maintain high standards of resort presentation and guest amenities, ensuring areas such as the lounge, pool, and office are well-organized and stocked.
- Conduct property tours for potential event bookings, sell merchandise, and facilitate add-on services to enhance guest stays.
- Collaborate effectively with the housekeeping, maintenance, and operations teams to ensure guest rooms are prepared and any issues are resolved swiftly.
- Proactively engage with previous guests about current promotions and assist with bookings for local attractions, enhancing guest experience and satisfaction.
QUALIFICATIONS:
- Empathy and sincerity in addressing guest needs
- Able to remain calm and professional under pressure and anticipate the needs of our guests.
- Able to multitask and organize information and items.
- Comfortable learning new software and computer skills
- Basic money handling and math skills.
- Flexibility regarding work tasks
- A team player with excellent written and verbal communication skills
COMPENSATION & BENEFITS:
Annual Salary: $35,000 - $40,000 based on experience and achievement
Benefits:
- Paid time off, such as PTO, sick days, and vacation days
- Health insurance
- Life insurance
- Dental insurance
- Vision insurance
- Retirement benefits or accounts
- Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
- Other
Schedule: Regular office hours with the flexibility to work after hours as needed.
Job Summary
Full Time
$30k-41k (estimate)
05/18/2024
07/17/2024
The job skills required for Front Desk Specialist include Housekeeping, Property Management, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Specialist positions, which can be used as a reference in future career path planning. As a Front Desk Specialist, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Specialist. You can explore the career advancement for a Front Desk Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Specialist jobs
Many employers seeking front office help will often note when an open position requires little or no experience.
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Step 3: View the best colleges and universities for Front Desk Specialist.
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