The General Manager oversees the operations and marketing functions of their Profit Center. This includes the hiring/staffing, training, development, and supervision of the staff to maximize the business area's profitability by building and maintaining a strong loyal customer base while adhering to company policies.

Duties and Responsibilities

• Provide visible leadership to management and employees while generating a store atmosphere focused on great hospitality where the expectations of the customers are exceeded
• Embody a professional demeanor and a high level of character, honesty and integrity in conducting the business affairs of the store; Inspire all team members to do the same
• Develop a trusting atmosphere that is conducive to receiving feedback from team members and customers; coach, discipline, and/or terminate the staff according to company policy
• Recruit, hire, train and retain high-quality employees according to company guidelines and to adhere to company standards
• Respond to customer concerns, both written and verbal, with the ability to creatively solve problems and develop robust solutions. Personally contacts customers as appropriate
• Be responsible for achieving financial objectives of the business through effective management of people, product, service and facility processes, including a focus on profitability
• Oversee payroll, accounting, inventory and personnel documentation procedures to ensure accuracy and timeliness in reporting and compliance with state and federal laws
• Adhere to safety standard, comply with standards of operation and follow company guidelines on vendor relationships
• Stay alert to competitive practices that could have an impact on business; Offer recommendations when appropriate