4 Jobs in Gahanna, OH
Kemba Financial Credit Union is Hiring a MEMBER SERVICE REPRESENTATIVE II (Personal Banker - Sales) Near Gahanna, OH
Reports to: Branch Manager
Supervises: None
Status: Non-Exempt
ObjectiveThe Member Services Representative is a results-driven position responsible for performing a broad variety of Member focused sales and service-related activities that helps enrich the financial lives of our member. This high-contact sales position requires the ability to deal effectively with Members and other KEMBA Associates in person, by telephone and in writing.
Duties And Responsibilities
- Assumes responsibility for the effective and professional performance of Member sales and service-related functions:
- Recommends products and services that assists in meeting Member's financial needs
- Resolves Member issues through listening, problem solving, and offering solutions
- Meets or exceeds all sales, service and productivity goals established for this position
- Answers and responds to Member inquiries and questions
- Performs file maintenance and account changes as necessary
- Establishes and maintains professional relationships with Members:
- Resolves Member requests and questions promptly, courteously, and professionally
- Keeps Members informed of Credit Union services and policies
- Maintains and projects the Credit Union’s professional reputation
- Assumes responsibility for establishing and maintaining effective coordination and working relationships with staff and management:
- Works as a team member with other KEMBA Associates
- Keeps supervisor informed of area activities and significant problems
- Completes required reports and records accurately and promptly
- Attends meetings as required
- Maintains an up-to-date status of all sales support and processing activity with routine reporting to management
- Registers with the Nationwide Mortgage Licensing System (NMLS) as a Mortgage Loan Originator (MLO) and maintains and renews the registration in addition to completing related compliance training as directed by KEMBA
- Performs all duties in a manner that is 100% compliant with KEMBA policy and procedures.
- Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures
- On a self-directed basis, continues to improve individual level of competency through training and certification on established educational programs
- Must be able to relate to other people beyond giving and receiving instructions:
- Can get along with coworkers or peers without exhibiting behavioral extremes
- Perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
- Respond appropriately to criticism from a supervisor
- High school diploma or equivalent education or experience
- One to two years of experience in a sales/customer service environment
- Prior experience in a financial/banking institution preferred
- Strong organizational skills and attention to detail
- Must value a high degree of accuracy
- Professional demeanor
- Effective communication skills
- Basic PC skills (Windows)
- Assertive problem-solving skills
While performing the duties of the job, the employee is regularly required to sit; use hands to manipulate, handle, feel, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
Job Summary
Full Time
Banking
$35k-42k (estimate)
06/01/2024
10/22/2024
kemba.org
GROVE CITY, OH
200 - 500
1933
Private
JEF SHAFFER
$500M - $1B
Banking
Related Companies
About Kemba Financial Credit Union
KEMBA provides loans, credit cards, retirement planning and savings accounts for individuals and businesses.
The job skills required for MEMBER SERVICE REPRESENTATIVE II (Personal Banker - Sales) include Products and Services, Problem Solving, Listening, Attention to Detail, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a MEMBER SERVICE REPRESENTATIVE II (Personal Banker - Sales). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by MEMBER SERVICE REPRESENTATIVE II (Personal Banker - Sales). Select any job title you are interested in and start to search job requirements.
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