POSITION DESCRIPTION 

POSITION TITLE: Zone Manager – Retail

EMPLOYMENT CLASSIFICATION: Full Time

POSITION REPORTS TO: Assistant General Manager

DEPARTMENT: Retail

POSITION SUMMARY: 

Zone Managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts. 

DUTIES AND RESPONSIBILITIES: 

Service:

• Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company’s policies and procedures 
• Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures 

Operations:

• Facilitate opening and closing of stores 
• Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions 
• Ensure store merchandising standards are consistently executed per the company guidelines 
• Coordinate, monitor and align team resources to maximize sales and service potential 
• Resolve basic IT /register issues and escalate as necessary 
• Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately 
• Prepare for and participate in inventories; verify high risk counts 

Financial/Business:

• Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events 
• Communicate daily with the team; look for additional ways to drive business through product, processes, or people 

People/Leadership:

• Serve as the Manager on Duty providing leadership during assigned shifts 
• Direct, coach, and train Associates in their daily job assignments 
• Represent and support the company by fostering strong business relationships within the airport community 
• Monitor and address performance issues in a timely manner through a partnership with AGM or GM 
• Contribute feedback on Associate reviews and provide input on Associate counseling 
• Other duties as assigned