Building Safety Solutions, Inc. (BSS)

BSS is the leading provider of business resiliency, emergency management, incident management, and related services to private, commercial, and public markets throughout the United States as well as internationally.

Position and Responsibilities

BSS is seeking a Client Services Associate who will work from our upcoming new office in Grapevine, Texas. The successful candidate for this position must have the skills, experience, and proficiency to perform the following responsibilities:

• Provides excellent and consistent client service to all clients on a continual basis.
• Troubleshoots product-related issues and leads interaction with clients on resolutions.
• Leads client retention programs, including planning and implementation.
• Utilizes available tools to ensure appropriate metrics are captured, summarized, and reported regarding client retention, client satisfaction rates, and product adoption.
• Successfully conducts product launches either online or in person.
• Follow established best practices and assist with maintaining best practice documentation.
• Performs a variety of ad hoc tasks for the organization as deemed necessary.
• Participates in product development and technology innovation meetings.
• Participates in weekly projects and production meetings.
• Proficiency in standard MS Office applications
• National and international travel may occur from time to time.

Skills and Qualifications

• Excellent interpersonal relationship skills and excellent communications skills.
• Self-starter who can successfully perform and complete tasks independently, but also a team player who is willing to work and collaborate with colleagues.
• Must be able to set priorities, complete tasks proficiently and manage time.
• Resourceful, and tenacious.
• Successfully navigate pressure of simultaneous tasks, issues, problems, and ambiguity.
• Solid judgment and decision-making abilities to allow for resolution of obstacles.
• Flexible, thinks out of the box to changes or new obstacles on issues and situations.
• Leadership and team development skills (to include coaching and mentoring), with the ability to motivate and lead while adapting leadership style to a variety of situations.

Experience

· Minimum three years’ experience in client services and product presentations.

Job Type

· Full-time position – Includes health, dental, and vision benefits.

Location:

· Grapevine, Texas (Required).

Compensation:

· $40,000 to $45,000 per annum.

Work Remotely:

· None, unless BSS management believes is necessary.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Application Question(s):

• Is 40,000 to 45,000 an acceptable yearly wage?

Education:

• Bachelor's (Preferred)

Experience:

• Product demos: 3 years (Required)
• Client services: 3 years (Required)

Ability to Commute:

• Grapevine, TX 76051 (Required)

Ability to Relocate:

• Grapevine, TX 76051: Relocate before starting work (Required)

Work Location: In person