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Bowman Williams
Fullerton, CA | Full Time
$52k-64k (estimate)
0 Months Ago
IT Help Desk Technician (ConnectWise)
Bowman Williams Fullerton, CA
$52k-64k (estimate)
Full Time | Business Services 0 Months Ago
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Bowman Williams is Hiring an IT Help Desk Technician (ConnectWise) Near Fullerton, CA

We have been providing IT support and IT infrastructure services to LA-based businesses since 1999. We pride ourselves in being able to solve problems that other IT companies can’t. Our expertise extends beyond network management to infrastructure IT management and they take a holistic view of clients’ businesses and design solutions for the organization to grow. We place a huge emphasis on growing your technical skillset by allowing you to learn hands-on and with other engineers.

We are seeing a IT Help Desk Technician (ConnectWise) to join our growing team! The IT Help Desk Technician (ConnectWise) must have at least 6 months of MSP experience. Successful candidates will have experience working with ConnectWise, Windows Server, Active Directory, M365, basic network troubleshooting, and Azure AD.

IT Help Desk Technician (ConnectWise) Requirements:

  • Prefers NAble, NCentral, ConnectWise experience
  • Required: Windows 2012, 2016 and newer
  • AD User management, backup/restore and patching
  • Azure AD User management, OneDrive and SharePoint user support
  • Basic installation, configuration and troubleshooting of PCs
  • Configure file, print and remote access services
  • Basic administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup
  • Enterprise E-mail
  • Required: Office 365 Suite
  • GSuite is a bonus
  • Experience with InTune, Autopilot, Azure AD, Scripting is desirable
  • Apple Support (desired but not required)
  • Required: Windows 7/8/10
  • Troubleshooting and configuration
  • Configuration of standard Outlook, Teams and collaboration tools
  • Installation, configuration, troubleshooting and customization of MSOffice Suite
applications per customer’s preferences
  • Solid understanding of and ability to install, configure and test workstation hardware
including video cards, NICs, hard drives, and ActiveSync enabled devices. Both in
person and remotely
  • Solid understanding of and ability to configure TCP/IP and troubleshooting Internet connectivity
  • Experience with and understanding of routers and firewalls Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
  • Understanding of DNS services

IT Help Desk Technician (ConnectWise) Benefits:

  • Health
  • Dental
  • Vision
  • PTO
  • Certification Reimbursement

Opportunity Location

Fullerton, CA

Proposed Salary

$50,000 - $60,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Tagged: #MH333

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$52k-64k (estimate)

POST DATE

05/14/2023

EXPIRATION DATE

06/19/2024

WEBSITE

bowmanandwilliams.com

HEADQUARTERS

SOQUEL, CA

SIZE

50 - 100

FOUNDED

1902

TYPE

Private

CEO

JOEL RICCA

REVENUE

$5M - $10M

INDUSTRY

Business Services

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The following is the career advancement route for IT Help Desk Technician (ConnectWise) positions, which can be used as a reference in future career path planning. As an IT Help Desk Technician (ConnectWise), it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk Technician (ConnectWise). You can explore the career advancement for an IT Help Desk Technician (ConnectWise) below and select your interested title to get hiring information.

If you are interested in becoming an IT Help Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Help Desk Technician for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on IT Help Desk Technician job description and responsibilities

A help desk technician responds to customer queries to provide technical assistance.

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They help troubleshoot software and hardware concerns.

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To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more.

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Working with computer vendor technical support desks and allied services as per the organizational procedures.

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Determine the best solution based on the issue and details provided by customers

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on IT Help Desk Technician jobs

Practice fixing common computer problems.

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Help desk technicians need a deep understanding of computer hardware and software.

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A good help desk technician has the right balance of knowledge, communication skills, and patience.

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Desktop Support Technician jobs need some computer knowledge, but not essentially a postsecondary degree.

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The Desktop Support Technician salary can range widely depending on their experience, location and other factors.

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Step 3: View the best colleges and universities for IT Help Desk Technician.

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