Join our dynamic team and play a pivotal role in driving operational excellence!

As a Counter Sales Associate, you'll be at the forefront of ensuring smooth day-to-day operations by handling a diverse range of administrative tasks with precision and efficiency.

From answering incoming calls and setting up new customer accounts to providing crucial support to our operational team members, you'll contribute to our success by maintaining accuracy and attention to detail. If you're looking for a challenging yet rewarding opportunity to make a tangible impact, we'd love to have you on board!

Hours: 7:30 - 4:30 Monday - Friday

Position Summary

The Counter Sales Associate will contribute to operational efficiency by performing diverse administrative tasks with accuracy and provide ongoing support to the operations team. This role will effectively communicate with both management and other team members while adhering to Arbor Valley's policies and procedures, consistently demonstrating behaviors aligned with the company’s foundational fundamentals and culture.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Environment

At times, this job may be exposed in an outdoor nursery and greenhouse environments. Routinely exposed to various weather conditions. Tasks are performed in an office setting and outdoor environment.

Physical Demands

Prolonged periods of standing, bending, walking, lifting, and moving. Frequent motions include grasping, seeing, and other repetitive movements. Must be able to lift, carry, minimum up to 50 pounds, more with assistance. Must have physical stamina and the ability to perform physical demands in varying weather conditions.

Essential Functions

• Contribute to operational efficiency by executing various administrative tasks with precision by
  • Answering incoming calls, enter and set up new customer accounts, and provide support to operational team members with miscellaneous tasks.
• Provide various support to the operations team as necessary, fostering a collaborative and team-oriented mindset.
  • Assist in inventory counts, tagging, plant health care, plant loading/receiving, etc.

• Maintain regular communication with both management and team members, promptly alerting any challenges or issues that may arise.
• Adhere to Arbor Valley’s policies and procedures.
• Demonstrate behaviors that align seamlessly with Arbor Valley’s foundational fundamentals and culture.
• Engage in job rotation duties due to business needs.
• Other duties as assigned.

Competencies

• Ability to communicate effectively with a variety of different audiences to build working relationships.
• Customer focused mindset, maintain a persuasive and influential demeanor with customers.
• Self-motivated, assertive, extremely organized, detailed oriented, able to multi-task in an ever-changing environment to meet business needs and objectives under pressure.
• Ability to establish and maintain effective working relationships.
• Ability to use initiative and independent judgment appropriately.
• Excellent organizational and time management skills.
• Ensure a collaborative team-oriented approach.

Education and Experience

• 2 years customer service experience
• 2 years administrative experience
• Previous Nursery Experience a plus!
• Bi-lingual a plus!

EEOC Statement: At Arbor Valley, growth is in our DNA. AVN is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status.