Personal Lines Supervisor Classification: Salary-Exempt Location : Franklin or Wellesley, MA Job Type: Full Time, 40 hours/week Great opportunity with a well-established, Five Star Accredited Insurance Agency Voted as one of the Best Agencies to Work for through the Insurance Journal. The Personal Lines Supervisor will help lead and mentor our team of Client Advocates and Account Managers, work closely with clients, and provide peace of mind through proactive service. Responsibilities Include (but are not limited to): Identify, design, and implement strategies for continued growth of the department including opportunities to cross sell and round out coverage Drive agency goals and performance objectives Review and prepare monthly reports to determine progress in achieving department objectives Continuously work to improve the client service experience Develop and maintain departmental workflows and procedures Maintain and continuously strengthen relationships with carriers Perform annual evaluations for staff and resolve personnel conflicts, issues, and address complaints within department Participate in the interviewing, hiring and training of new staff members Perform the duties of Account Manager as needed Other duties as assigned Our Ideal Candidate Has: Minimum 5 years' P&C experience MA Producers License Strong leadership and interpersonal skills, with the ability to work with all levels of the organization Self-motivation and accountability to get the job done Exceptional organizational skills and attention to detail Strong problem-solving skills Proficiency in Microsoft Office Suite Familiarity with Applied Epic preferred What We Offer: Collaborative work environment Work-Life Balance Comprehensive time-off package including paid vacation, holidays, sick and PTO Health Insurance, Dental, Vision, 401K and more Hybrid schedule Opportunity for continuing education, subsidized by DG Deland Gibson Core Values: We Work with Urgency We show Compassion We are Life-Long Learners We Have Grit We Innovate About Deland, Gibson : Established in 1900, Deland, Gibson is a Massachusetts insurance agency that has thrived working as a trusted advisor for its client base. Through a handful of subtle name changes over the past century Deland, Gibson has maintained its identity as an industry-leading insurance and risk management advisor. PI0c1211df6f96-25448-34425385