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Customer service representative
SAGE PARTS Fountain, SC
$37k-47k (estimate)
Full Time | Wholesale 1 Week Ago
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SAGE PARTS is Hiring a Customer service representative Near Fountain, SC

Sage Parts is the world's largest supplier of GSE (Ground Support Equipment) and airport-related equipment replacement parts with operations around the world.

Sage Parts supplies replacement parts and accessories for all types and brands of GSE. Sage provides supply chain management, on site supply services, single source supply, logistics solutions, engineering solutions and other cost reduction programs.

Job Requirements :

  • 2-4 years of GSE / automotive experience
  • Inside sales experience to assist in growth of assigned territory (YoY sales turnover, gross margin improvements)
  • Development of open sales area
  • Call on potential customers to increase interest of Sage value add
  • Ability to read and comprehend parts and service manuals
  • Strong communications skills
  • Time management / follow up and prioritization skills
  • Working knowledge of Microsoft Excel and Word
  • Must have good analytical and writing skills
  • Spanish speaking a plus

Essential Functions :

  • Handle inbound / outbound phone calls and email requests for quotes / orders
  • Warranty / returns processing and follow up
  • Work with suppliers to provide technical support to internal / external customers
  • Work with suppliers to help customers troubleshoot / diagnose warranty claims
  • Support of assigned territory field salesperson(s) and their customers
  • Provide written / verbal feedback to customer’s inquiries
  • Call existing customers to promote new / additional business
  • Follow up with customers on quotes / orders daily
  • Customer trainings of Sage’s ecommerce solution

Working Conditions :

  • Work near / with others
  • Desk position
  • Occasional customer visits

Sage Parts is an equal opportunity employer. Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, creed, age, disability, national origin, genetic information, veteran status, pregnancy, childbirth, medical needs arising from pregnancy or childbirth, medical conditions related to pregnancy or childbirth, including, but not limited to, lactation, or any other characteristics protected by law, unless a bona fide occupational qualification applies.

Benefits :
  • 401(k)
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance
  • Shift :
  • Day shift
  • Day shift
  • Weekly day range :

    • Monday to Friday
    • Work setting :
    • In-person
    • In-person
    • Office

    Experience :

    • GSE / Automotive technical : 1 year (Preferred)
    • Last updated : 2024-05-23

    Job Summary

    JOB TYPE

    Full Time

    INDUSTRY

    Wholesale

    SALARY

    $37k-47k (estimate)

    POST DATE

    05/25/2024

    EXPIRATION DATE

    06/01/2024

    WEBSITE

    sageparts.com

    HEADQUARTERS

    MELVILLE, NY

    SIZE

    200 - 500

    FOUNDED

    1969

    CEO

    MARK POLLACK

    REVENUE

    $50M - $200M

    INDUSTRY

    Wholesale

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    About SAGE PARTS

    Anticipating needs, meeting demands. Reducing costs. This is the main motivation behind Sage Parts. Sage Parts works closely with all kinds of customers throughout the global aviation industry, from the largest international carriers to the smallest regional airlines as well as freight carriers, package companies, ground handling companies, and other companies in aviation. They all have one thing in common: the exceptional value Sage Parts brings to their businesses. We save them money by helping them run their operations more efficiently, more productively. And ultimately more profitably. Sag ... e Parts has reduced cost for its customers for 44 years. Among the value-added strategies that Sage Parts customers depend on us for are: Immediately available parts at the best prices Streamlined and consolidated parts procurement Lower freight costs Reduced inventory expenses Process control improvements and parts storeroom reorganization Extended life programs for GSE with specialized preventative maintenance Enhanced training of GSE maintenance personnel More
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