Requirements: • Information Technology and Windows Operating knowledge with troubleshooting and analytical skills. Specifically, Windows OS and Windows Office Suite. • Proficient understanding of enterprise computer hardware/software and information systems.• Intermediate understanding of both networking and network monitoring concepts including TCP/IP, Subnetting, Routing, DHCP and DNS.• Network, Application and Server monitoring tools such as SolarWinds Orion. • Customer service. • Excellent analytical and troubleshooting skills.• Strong interpersonal skills, verbal and written.• Organizing and assigning priorities for work to be accomplished. • Understanding and reading documented procedures and ability to improvise with good judgement when procedures are not clearly defined.Job Description:• Monitors overall operation of Network Operations Center including the IT infrastructure.• Makes skilled assessments and performs technical analysis of problems and outages as they occur across the Enterprise to evaluate/isolate root cause.• Performs Tier 2 problem resolution as required.• Documents and escalates Tier 3 critical alerts to the appropriate tech support groups.• Smart hands: break/fix, rack/stack/decommissioning