Description :

• Deliver the highest level of customer service experience
• Answer customer calls
• Reset Passwords
• Assist with creating accounts
• Uploading documents
• Answering general questions
• Engage with customers over the phone and reply to online chat inquiries
• Help customers manage their accounts
• Verify eligibility for coverages / review healthcare options etc.

Problem Solve

• Find creative solutions to any, and all, consumer problems that arise
• Diagnose, assess, and resolve problems or issues in a timely manner

Be an expert on the company, product, and policies

• Display flexibility and willingness to accept constantly changing project / program updates
• Demonstrate corporate values on a consistent basis
• Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams
• Adhere to regulated guidelines for communications via all channels
• Interpret and follow defined procedures and policies

Administrative Duties

• Input customer information into a database
• Various administrative duties as assigned

Additional Skills & Qualifications :

• Must be able to provide their own computer / laptop with working camera for the first 3 weeks of training.
• After, customer service at a high level, and call center is preferred but they are open to a PROFESSIONAL retail / food service background
• High level food service / retail background required. RECENT work history - no large gaps in their tenure or recent history.
• Must score at least 70 on Internet Basics Assessment
• Must not have any requested time off including Doctor Appointments during the 3 weeks of training.
• Must be able to troubleshoot issues they face with equipment while working from home (Internet Familiarization Assessment required)

Disqualifiers :

• Unable to demonstrate understanding of a workflow process
• Unable to provide well-rounded responses to specific questions / short answers
• In conversation, demonstrates the inability to understand and follow policy and procedures
• In conversation, demonstrates lack of productivity, professionalism, or interest in being helpful to others

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Last updated : 2024-05-23