1 Job in Fort Myers, FL
AppLab Systems is Hiring a Desktop Support Near Fort Myers, FL
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I am Ravi represented to Applab Systems and I have an excellent job opportunity for you. Please find the below job description and if you are comfortable, please reply or contact me for further discussion.
Job Title: Desktop Support Location: Myers, FL, 60085 (Onsite from day 1) Job Type: 6-12 month Contract Job Description
- Experience in IT Desktop Support and Team Management in Client Facing RolesThis position Leads IT Deskside staff with technical support or desktop/laptop computers, applications, printers and related technologies.
- High Level role to Lead, coordinate and assist the desktop support technicians. Manage the day to day activities of the support
- technicians and provide technical support, training and guidance to staff. Assumes duties as a desktop support technician when assigned.
- Responsibilities :-
- Excellent analytical and problem-solving skills
- Demonstrable experience in managing a successful team of support technicians and successful completion of computer hardware and current desktop support technician certifications
- Excellent customer service skills
- Desk side Support Management
- Customer Relationship Management
- Vendor Relationship Management
- Project Management
- SLA Management including Incident, problem, Configuration, Service request etc.
- Review with the Delivery Managers
- Periodic reviews with Customer and Vendors
- MIS and Reporting Need to have knowledge and get the below tasks carried out by Country Manage / Full Time or Dispatch Engineers at various locations in the region supported
- Should have knowledge on SD operation and tools
- To guide, and act as mentor to the Support Management team as they deliver a unique service, providing high quality information
- The Support Manager Team Leader will ensure the smooth every day running of this core team, ensuring that SLAs are met and that quality targets are reached and maintained
- Assists staff with installation, configuration and ongoing usability of computers and peripherals within established standards and guidelines
- Works with vendor support contacts to resolve technical problems
- Works with service desk and RDS as appropriate to determine and resolve problems received from clients
- Responds to support requests from service desk, users and other infrastructure teams
- Performs upgrades as directed to ensure the longevity of equipment
- Keep track of request and make sure they are implemented as planned
- Participate in incident handling concerning desktop changes.
- Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
- Microsoft environment knowledge (desktop & server).
- Have some level of technical understanding of the products building up a desktop service.
- Experience from the desktop environment.
- Ensures that computers connect seamlessly with diverse systems including validation systems, file servers, email servers, application servers and administrative systems.
- Phone support experience necessary.
- Technical helpdesk or technical call center experience is necessary.
- Disciplined, systematic problem solving skills required.
- Windows and Novell Operating systems
- Clients: Windows7, Windows Vista, Windows XP, Windows 2000
- Servers: Windows 2000, Windows 2003, Windows 2008,
- Knowledge of Active Directory, Novell eDirectory, Lotus Notes and Exchange 2003/2007
- ITSM ticketing tools such as Remedy, Client Service Center, client Service Center
- Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
- MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
- Internet browsers (e.g. Explorer, Chrome, Firefox),
- VPN and remote dial-in users
- Support for laptop, desktops, and printers
- PDA and blackberry support
- Apple Ipad Device support
- Others: Adobe Acrobat and other common desktop applications like Winzip, etc.
Thanks
Ravi Kant 1 732-847-2072 Ext. 587AppLab Systems, Inc.
4365 Route 1 South, Suite 105, Princeton, NJ 08540
Job Summary
Contractor
Wholesale
$47k-59k (estimate)
05/30/2024
06/23/2024
applabsystems.com
SOUTH PLAINFIELD, NJ
<25
2006
MUKESH MAHAJAN
<$5M
Wholesale
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The job skills required for Desktop Support include Customer Service, Technical Support, Service Desk, Problem Solving, Active Directory, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support positions, which can be used as a reference in future career path planning. As a Desktop Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support. You can explore the career advancement for a Desktop Support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Step 3: View the best colleges and universities for Desktop Support.
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