4 Jobs in Fort Leonard Wood, MO
US Military Treatment Facilities under DHA is Hiring a Contact Representative Near Fort Leonard Wood, MO
Duties
- The duties of this position are for the full performance level. The duties at the GS-07 and GS-08 are the same but with closer than normal supervision.
- Serve as a Contact Representative performing duties such as coordinating beneficiary counseling and assistance, coordinating TRICARE marketing and education to include Access to Care at GLWACH, and providing debt collection assistance.
- Ensure health benefit information is available for beneficiaries and serves as beneficiary advocate and problem-solver providing dedicated service to Military Health System (MHS) beneficiaries.
- Act as liaison to resolve issues and coordinate with Market Support Office (HEALTH NET), Managed Care Support Contractors (MCSCs), the claims processor, and other concerned parties to best meet the beneficiaries’ needs.
- Respond to beneficiary, provider, and congressional inquiries on TRICARE issues and resolves access-to-health care complaints, assuring that beneficiaries get the services and benefits that are appropriate.
- Utilize a web based database, the Assistance Reporting Tool (ART) collects and tracks all cases, categorizing caseload by data elements and timeliness of resolution.
- Assist beneficiaries in determining the validity of collection agent claims/negative credit reports received for debts incurred as a result of medical/dental care under the TRICARE Program.
- Notify by telephone or in writing, provider(s), collection and/or credit reporting agencies, law firms that the beneficiary's case is being reviewed by the MCSC.
- Provide pre-deployment and post deployment TRICARE briefings for Reserve and National Guard members as requested.
- Responsible for monitoring and correction of Patient Identification Transfer (PIT) errors.
- Monitor enrollment into the GLWACH and makes enrollment or impalement changes as directed by Supervisor.
Requirements
Conditions of Employment
- Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
- This position requires a Criminal Background Investigation.
- This position has a mandatory seasonal influenza vaccination requirement and is therefore subject to annual seasonal influenza vaccinations.
- This position requires the employee to have a Hepatitis B immunization series as well as an immunization screening as a condition of employment.
- This position requires the employee to effectively communicate orally and in writing in English and in a grammatically correct manner in order to communicate with patients, and to consult with peers and other staff members.
Qualifications
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
Specialized Experience GS-07: One year of specialized experience equivalent to the GS-06 grade level in the Federal service which includes: 1) Counseling patients on available health insurance benefit options; AND 2) Utilizing an automated database to facilitate quality patient care. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06).
Specialized Experience GS-08: One year of specialized experience equivalent to the GS-07 grade level in the Federal service which includes: 1) Counseling patients on available health insurance benefit options; 2) Maintaining formal documentation process for tracking actions and problem resolution in regards to patient's insurance claims; AND 3) Utilizing an automated database to facilitate quality patient care. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-07).
Specialized Experience GS-09: One year of specialized experience equivalent to the GS-08 grade level in the Federal service which includes: 1) Counseling patients on available health insurance benefit options; 2) Maintaining formal documentation process for tracking actions and problem resolution in regards to patient's insurance claims; 3) Utilizing knowledge of hospital policies and procedures to clarify and answer a variety of health insurance questions; AND 4) Utilizing an automated database to facilitate quality patient care. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-08)
You will be evaluated on the basis of your level of competency in the following areas:
- Customer Service (Clerical/Technical)
- Oral Communication
- Patient Rapport and Healthcare Advocacy
- Writing
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone-no substitution of education for experience is permitted.
Additional information
- Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
- You will be required to provide proof of U.S. Citizenship.
- One year trial/probationary period may be required.
- Direct Deposit of Pay is required.
- Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
- Multiple positions may be filled from this announcement.
- Salary includes applicable locality pay or Local Market Supplement.
- If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
- Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.
Benefits
Review our benefits
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
Basis for Rating: Qualified candidates will be assigned to one of three quality categories: Best Qualified, Highly Qualified and Qualified. Veteran preference eligibles are listed ahead of non-preference eligibles within each quality category.
- Best Qualified. Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements for the announced position.
- Highly Qualified. Candidates in this category possess good skills and experience above the minimum requirements for the announced position.
- Qualified. Candidates in this category meet the minimum experience requirements for the announced position.
Military Spouse Preference (MSP) applicants will receive preference consideration and will be placed (if selected) at the highest grade for which they have applied and are determined best qualified, up to and including the full performance level.
You may claim Priority Placement Program (PPP) preference.
DoD Priority Placement Program (PPP) Applicants will receive preference consideration at the full-performance grade level only.
Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position. To receive selection priority, you must: (1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above. Additional information about the program is on OPM's Career Transition Resources website.
Benefits
Review our benefits
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
The documents you are required to submit vary based on whether or not you are eligible for preference in federal employment. A complete description of preference categories and the associated required documents is in the Applicant Checklist for Public Announcements.
As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
1. Your resume:- Your resume may be submitted in any format and must support the specialized experience described in this announcement.
- If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
- For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.e., HRS per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as incomplete and you may not receive consideration for this position.
- For additional information see: What to include in your resume.
- Cover Letter, optional
- Most recent Performance Appraisal, if applicable
How to Apply
To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (EST) on 06/12/2024to receive consideration.- To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application (https://apply.usastaffing.gov/ViewQuestionnaire/12435906).
- Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
- It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
- Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
Agency contact information
Army Applicant Help Desk
Website
https://portal.chra.army.mil/hr_public?id=app_inq
Address
JT-DHA-DD83CM DHA STAND-ALONE MKT-LEONARD WOOD ACH
DO NOT USE
Fort Leonard Wood, MO 65473
USNext steps
If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Criminal history inquiries
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents
The documents you are required to submit vary based on whether or not you are eligible for preference in federal employment. A complete description of preference categories and the associated required documents is in the Applicant Checklist for Public Announcements.
As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
1. Your resume:
- Your resume may be submitted in any format and must support the specialized experience described in this announcement.
- If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
- For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.e., HRS per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as incomplete and you may not receive consideration for this position.
- For additional information see: What to include in your resume.
- Cover Letter, optional
- Most recent Performance Appraisal, if applicable
This job is open to
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
See "Who May Apply" in the "Qualification" section for more information on who is eligible to apply for this position.
Job Summary
Full Time
$29k-37k (estimate)
06/08/2024
08/07/2024
The job skills required for Contact Representative include Customer Service, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Contact Representative positions, which can be used as a reference in future career path planning. As a Contact Representative, it can be promoted into senior positions as a Contact Center Representative II - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact Representative. You can explore the career advancement for a Contact Representative below and select your interested title to get hiring information.
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