24 Jobs in Fort Lauderdale, FL
Kforce is Hiring a Help Desk Specialist III Near Fort Lauderdale, FL
- Assess incoming support tickets and route them appropriately in the company's ITSM ticketing system
- Provide advanced technical support to users of the company's IT systems, including computers, software, and peripherals
- Provide technical support to employees experiencing issues with A/V and web conferencing solutions
- Diagnose and resolve technical issues with equipment such as printers, scanners, desk phones, web conferencing equipment, and network equipment like switches and wireless access points
- Provide smart hands support to engineering teams for on-premises enterprise infrastructure activities
- Collaborate with the rest of the team to prepare statistical Help Desk reporting to track problem resolution against SLAs
- Make suggestions for infrastructure, PC improvements, and user education to reduce recurrence of issues
- On-board new users (e.g., set up new user accounts, passwords, permissions, hardware, software)
- Off-board separated users (e.g., remove users, reclaim software licenses, retrieve corporate assets)
- Provide training and guidance to users on how to use the company's IT systems
- Troubleshoot multi-factor authentication (MFA) issues
- Maintain and update the company's IT systems, including the telecommunications systems
- Maintain inventory of IT assets, including laptops/PCs, peripherals, and software licenses
- Monitor the company's IT systems for security breaches and other problems
- Implement and maintain security measures to protect the company's IT systems
- Document all their work in the corporate ticketing system, communicating with the users on ticket progress
- Maintain and update documentation on A/V and web conferencing solutions
- Work with other IT staff to maintain the company's IT infrastructure
- Escalate to Administrators, Engineers, and vendors as necessary to resolve more complex issues
- Associate degree or equivalent combination of education and experience required; Bachelor's degree preferred
- 5 years of experience in technical support in small to medium environment; Or 3 years of experience in technical support in large environment
- 2 years of experience supporting A/V and web conferencing solutions
- 2 years of experience supporting Google WorkSpace (pka G-Suite) at the admin level
- Microsoft certifications preferred, e.g., MCSA, MCSE: Desktop Infrastructure
- CompTIA certifications preferred, e.g., A , Network , Security
- Information Technology Infrastructure Library (ITIL) preferred
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Job Summary
Contractor
Business Services
$60k-75k (estimate)
06/10/2024
07/05/2024
kforce.com
FORT WORTH, TX
1,000 - 3,000
1962
Public
JOSH EDWARD
$1B - $3B
Business Services
Related Companies
About Kforce
Kforce is a professional staffing firm that matches job seekers and employers in the areas of technology, finance, accounting and healthcare.
The job skills required for Help Desk Specialist III include Help Desk, Technical Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Specialist III. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Specialist III. Select any job title you are interested in and start to search job requirements.
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